Remote Customer Service Representative – Home Healthcare Support Specialist at brighthush – Flexible Hours, Competitive Pay

About brighthush and the Home Healthcare Revolution

At brighthush, we’re redefining the way people receive compassionate, high‑quality home healthcare. Our mission is simple: empower patients and their families to live healthier, happier lives by connecting them with trusted providers, cutting‑edge technology, and a support network that feels like family. With a rapidly growing portfolio of services—from skilled nursing and physical therapy to medication management and wellness coaching—brighthush is at the forefront of a healthcare transformation that places the patient at the center of every decision.

As a Remote Customer Service Representative, you’ll be the first friendly voice that patients, caregivers, and providers hear when they need assistance. You’ll play a pivotal role in ensuring that every interaction is seamless, accurate, and supportive. Whether you’re answering a call from a new patient, helping a provider schedule an appointment, or troubleshooting a portal issue, your work will directly impact the quality of care that brighthush delivers.

Why Join brighthush?

• Flexibility that Fits Your Life: Work from the comfort of your home, set your own schedule within our operating window (Mon‑Fri, 8 am–7 pm ET), and balance your professional and personal commitments.
• Competitive Compensation: Earn $12 per hour, with opportunities for overtime and performance‑based bonuses as you grow within the role.
• Impactful Work: Every call you handle helps patients access the care they need, making a tangible difference in their lives.
• Growth & Development: Access to ongoing training, mentorship programs, and clear career pathways—from Customer Service Lead to Operations Manager.
• Inclusive Culture: A supportive, diverse team that values collaboration, innovation, and continuous improvement.
• Benefits & Perks: Comprehensive health and wellness resources, flexible work‑from‑home policies, and a culture that prioritizes work‑life balance.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will:

• Serve as the first point of contact for patients, caregivers, and healthcare providers seeking assistance with home healthcare services.
• Receive, triage, and respond to inbound calls, emails, and chat inquiries from a variety of referral sources, including hospitals, physicians, insurance agencies, and community organizations.
• Review patient histories and medical records to verify eligibility, membership status, and insurance coverage.
• Collect, enter, and update clinical and demographic information accurately into the brighthush patient portal.
• Schedule appointments, coordinate care plans, and ensure timely communication between patients and providers.
• Provide technical support for portal navigation, appointment scheduling, and basic troubleshooting of devices or software.
• Escalate complex or unresolved issues to the appropriate department while maintaining a high level of customer satisfaction.
• Maintain detailed call logs, follow‑up actions, and documentation in compliance with HIPAA and internal quality standards.
• Participate in continuous improvement initiatives, sharing insights and suggestions to enhance the patient experience.
• Adhere to all company policies, procedures, and regulatory requirements, ensuring confidentiality and data security.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1–2 years of customer service experience, preferably in healthcare, insurance, or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computer systems, CRM platforms, and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Excellent problem‑solving skills and a proactive, solution‑oriented mindset.
• Demonstrated empathy, patience, and a genuine desire to help others.
• Reliable internet connection, a quiet workspace, and a headset with a microphone.
• Availability to work at least 20 hours per week, with flexibility to cover peak periods.

Preferred Qualifications

• Experience with HIPAA regulations and handling sensitive patient information.
• Familiarity with electronic health record (EHR) systems or patient portals.
• Previous remote work experience, especially in a call‑center or virtual support role.
• Knowledge of home healthcare services, medical terminology, and insurance processes.
• Strong analytical skills and the ability to interpret data to improve service delivery.

Key Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Active listening and effective communication to understand and address customer needs.
• Attention to detail and accuracy in data entry and documentation.
• Adaptability to changing priorities, new technologies, and evolving industry standards.
• Team collaboration, including cross‑functional communication with providers, billing, and IT.
• Resilience and composure under pressure, maintaining professionalism at all times.
• Self‑motivation and a strong work ethic, especially in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you gain experience and demonstrate excellence in your role, you may progress to:

• Senior Customer Service Representative – leading complex cases and mentoring new hires.
• Team Lead – overseeing a group of representatives, managing schedules, and driving performance metrics.
• Operations Coordinator – coordinating cross‑departmental initiatives and process improvements.
• Quality Assurance Analyst – ensuring compliance, monitoring call quality, and implementing best practices.
• Project Manager – leading strategic projects that shape the future of home healthcare delivery.

We also offer continuous learning through:

• Monthly training webinars covering product updates, compliance, and customer engagement techniques.
• Access to an online learning portal with courses on healthcare regulations, technology, and soft skills.
• Mentorship programs pairing you with experienced leaders in the organization.
• Annual performance reviews with personalized development plans and goal setting.

Work Environment & Company Culture

brighthush fosters a culture of respect, innovation, and community. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles to share updates, celebrate wins, and discuss challenges.
• Monthly town‑hall meetings where leadership shares company vision, milestones, and future plans.
• Online social channels and interest groups (e.g., book club, wellness challenges, volunteer opportunities).
• Recognition programs that reward outstanding customer service, teamwork, and creativity.
• Open‑door communication policies that encourage feedback and continuous improvement.

Compensation, Perks, and Benefits

While the base rate is $12 per hour, we offer a comprehensive benefits package designed to support your health, well‑being, and professional growth:

• Competitive hourly wage with potential for overtime and performance bonuses.
• Health and wellness stipend to support home office setup, ergonomic equipment, or fitness memberships.
• Flexible work hours within our operating window (Mon‑Fri, 8 am–7 pm ET).
• Paid time off for holidays, sick days, and personal days (subject to company policy).
• Access to a virtual health platform offering telemedicine, mental health resources, and wellness coaching.
• Professional development budget for courses, certifications, or conferences.
• Employee referral program with rewards for successful hires.
• Inclusive, supportive culture that values diversity, equity, and inclusion.

How to Apply

Ready to make a difference from the comfort of your home? Click the link below to submit your application and join the brighthush family. We’re hiring fast, so don’t wait—your next career adventure starts here.

Apply to brighthush Today

Conclusion

As a Remote Customer Service Representative at brighthush, you’ll be at the heart of a mission that transforms lives. Your voice will guide patients to the care they need, your expertise will streamline processes, and your dedication will help shape the future of home healthcare. If you’re passionate about service, eager to grow, and ready to work in a flexible, supportive environment, we want to hear from you. Join us and become part of a team that truly cares—both about the people we serve and the people who serve them.