Remote Customer Service Representative – Home Healthcare Support Specialist – Flexible Hours, Competitive Pay, Join brighthush

About brighthush

At brighthush, we are redefining the way people experience home healthcare. Our mission is to empower patients and caregivers by delivering compassionate, reliable, and technology‑driven support from the comfort of their own homes. With a rapidly growing network of providers and a commitment to continuous innovation, brighthush is positioned at the forefront of the evolving healthcare landscape. We believe that every interaction matters, and we’re looking for dedicated individuals who share our passion for service excellence.

Why Work With brighthush?

• Flexibility at its core: Set your own schedule within our operating window (Mon‑Fri, 8 a.m. – 7 p.m. ET) and balance your professional and personal life.
• Competitive compensation: Earn $12 per hour, with the potential for overtime and performance bonuses.
• Remote work environment: Operate from anywhere in Georgia, eliminating commute time and allowing you to create a workspace that suits you.
• Impactful role: Be the first point of contact for patients seeking home healthcare services—your voice can change a life.
• Growth opportunities: Gain experience in healthcare operations, customer relations, and technology support, paving the way for future career advancement.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will play a pivotal role in ensuring a seamless experience for patients and providers alike. Your day-to-day tasks will include:

• Act as the initial point of contact for patients, providers, and referral sources seeking home healthcare services.
• Receive, triage, and respond to inbound calls and emails with professionalism and empathy.
• Review patient histories and verify membership status to ensure accurate service delivery.
• Collect and enter clinical and demographic information into the client’s patient portal, maintaining data integrity and confidentiality.
• Schedule appointments, coordinate with providers, and confirm patient availability.
• Provide technical assistance to patients and providers navigating the patient portal or telehealth tools.
• Escalate complex issues to the appropriate internal teams while maintaining a high level of customer satisfaction.
• Document all interactions in the CRM system, ensuring compliance with HIPAA and internal quality standards.
• Participate in ongoing training sessions to stay current with product updates, policies, and industry best practices.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a healthcare or call‑center environment.
• Strong verbal and written communication skills in English.
• Proficiency with computers, including Microsoft Office Suite and web-based applications.
• Ability to work independently, manage time effectively, and maintain focus in a remote setting.
• Basic understanding of HIPAA regulations and patient privacy best practices.
• Reliable high‑speed internet connection and a quiet workspace that meets telecommunication standards.
• Availability to work at least 20 hours per week within the specified operating window.

Preferred Qualifications

• Experience with electronic health record (EHR) systems or patient portals.
• Knowledge of home healthcare services, including nursing, therapy, and personal care.
• Previous experience as an independent contractor or in a flexible work arrangement.
• Multilingual abilities, especially in Spanish, to better serve diverse patient populations.
• Strong problem‑solving skills and a proactive approach to customer inquiries.

Core Skills & Competencies

• Customer‑Centric Mindset: Demonstrated ability to put patients first and resolve issues with empathy.
• Technical Aptitude: Comfortable navigating multiple software platforms and troubleshooting basic technical problems.
• Time Management: Efficiently juggle multiple tasks while meeting deadlines.
• Attention to Detail: Accurate data entry and meticulous record‑keeping.
• Adaptability: Thrive in a fast‑changing environment and embrace new processes.
• Team Collaboration: Communicate effectively with cross‑functional teams, even when working remotely.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As you gain experience, you’ll have the chance to:

• Advance into senior customer support roles or team lead positions.
• Transition into quality assurance, training, or operations management.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of healthcare trends.
• Earn certifications in customer service excellence, HIPAA compliance, or healthcare technology.

Work Environment & Culture

brighthush fosters a culture of respect, innovation, and continuous improvement. Our remote workforce enjoys:

• Regular virtual team huddles and social events to build camaraderie.
• Transparent communication channels, including Slack, Teams, and weekly newsletters.
• A commitment to work‑life balance, with flexible scheduling and generous time‑off policies.
• Recognition programs that celebrate outstanding customer service and teamwork.
• Inclusive hiring practices that value diverse perspectives and experiences.

Compensation, Perks, and Benefits

While the base rate is $12 per hour, we offer a comprehensive package that includes:

• Performance‑based bonuses and overtime opportunities.
• Health and wellness resources, such as virtual fitness classes and mental health support.
• Access to a digital library of professional development courses.
• Flexible work‑from‑home equipment stipend to optimize your home office.
• Regular feedback and coaching to help you grow and succeed.

How to Apply

If you’re ready to make a tangible difference in patients’ lives while enjoying the freedom of remote work, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Join us in shaping the future of home healthcare—one conversation at a time.

Join brighthush Today!

Become part of a forward‑thinking organization that values your expertise, supports your growth, and rewards your dedication. Apply now and start your journey with brighthush, where every call is an opportunity to bring care closer to home.