Remote Customer Service Representative – Home Healthcare Support Specialist – Flexible Schedule – $12/hr – Join brighthush

Job Overview

Are you passionate about making a difference in people’s lives while enjoying the freedom of working from home? brighthush is seeking a dedicated Remote Customer Service Representative to become the first line of support for patients seeking home‑care services. In this role, you’ll be the friendly voice that guides patients through their journey, ensuring they receive the care they need with confidence and ease. Whether you’re looking for a full‑time commitment or a part‑time gig that fits around your other responsibilities, brighthush offers a flexible, independent contractor position that rewards your hard work and dedication.

About brighthush

brighthush is a leading provider of innovative home‑health solutions that empower patients to live healthier, more independent lives. With a focus on personalized care, cutting‑edge technology, and compassionate support, we partner with healthcare providers, referral sources, and patients across the United States to deliver seamless, high‑quality services. Our mission is simple: to brighten every patient’s day with reliable, accessible, and personalized care. As a remote team member, you’ll play a vital role in realizing that mission from the comfort of your own home.

Key Responsibilities

• First Point of Contact: Serve as the welcoming voice for patients seeking home‑care services, establishing trust and setting the tone for a positive experience.
• Inbound Call Management: Receive and respond to calls from providers, referral sources, and potential patients during the operational window (Mon‑Fri, 8 AM–7 PM ET).
• Patient History Review: Access and review patient records as needed to provide accurate, personalized information and support.
• Information Verification: Confirm patient membership status, eligibility, and insurance details to ensure seamless service delivery.
• Data Entry & Portal Management: Collect and input clinical and demographic data into the client’s patient portal, maintaining data integrity and confidentiality.
• Appointment Coordination: Assist patients in scheduling appointments, coordinating with providers, and confirming details.
• Technical Support: Offer basic troubleshooting for patients or providers encountering issues with the portal or communication tools.
• Quality Assurance: Follow established protocols to ensure compliance with regulatory standards and internal quality metrics.
• Continuous Improvement: Provide feedback on process gaps and suggest enhancements to improve patient experience and operational efficiency.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in healthcare or a related field.
• Strong verbal communication skills with a clear, friendly, and professional tone.
• Proficiency in using computers, email, and web-based applications; experience with CRM or patient portal systems is a plus.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Ability to work independently, manage time effectively, and meet performance metrics.
• Basic understanding of HIPAA regulations and commitment to maintaining patient confidentiality.
• Flexibility to work within the specified operational hours (Mon‑Fri, 8 AM–7 PM ET) and to schedule at least 20 hours per week.
• Valid U.S. residency (specifically residents of Hawaii) and a U.S. phone number.

Preferred Qualifications

• Experience in home‑health or medical call center environments.
• Knowledge of medical terminology and home‑care service models.
• Previous experience with independent contractor roles and self‑management of schedules.
• Multilingual abilities (e.g., Spanish, Tagalog) to serve a diverse patient population.
• Familiarity with telehealth platforms and virtual care coordination.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help patients and a commitment to delivering exceptional service.
• Problem‑Solving: Ability to quickly assess issues and find effective solutions, even under pressure.
• Attention to Detail: Accuracy in data entry and adherence to compliance standards.
• Time Management: Efficiently juggle multiple calls and tasks while meeting deadlines.
• Adaptability: Comfortable with evolving processes and technology updates.
• Team Collaboration: Willingness to collaborate with providers, referral partners, and internal teams, even while working remotely.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing pathways for professional development. As a Remote Customer Service Representative, you’ll have access to:

• Comprehensive onboarding training that covers our patient care philosophy, technology platforms, and compliance requirements.
• Ongoing learning modules focused on healthcare trends, customer service best practices, and advanced communication techniques.
• Mentorship from experienced team members and leadership who are invested in your growth.
• Opportunities to transition into higher‑level roles such as Patient Care Coordinator, Quality Assurance Analyst, or Operations Manager.
• Participation in cross‑functional projects that broaden your skill set and visibility within the organization.

Work Environment & Culture

Working remotely with brighthush means you’ll enjoy a supportive, inclusive, and flexible work culture that values work‑life balance. Our core values include:

• Empathy: We treat patients and colleagues with compassion and respect.
• Integrity: We uphold the highest standards of honesty, transparency, and accountability.
• Innovation: We continuously seek better ways to serve patients and improve our processes.
• Collaboration: We thrive on teamwork, open communication, and shared success.

Even though you’ll be working from home, you’ll still feel connected to the brighthush community through regular virtual team meetings, quarterly town halls, and informal social events. We celebrate achievements, recognize milestones, and foster a sense of belonging no matter where you’re located.

Compensation & Benefits

Hourly Rate: $12 per hour, paid bi‑weekly. Independent Contractor Status: You’ll manage your own taxes, benefits, and schedule, giving you full control over your work life. Performance Incentives: Exceptional performers may qualify for bonus opportunities based on call quality, patient satisfaction scores, and volume metrics. Professional Development: Access to free online courses, webinars, and industry conferences to enhance your skill set. Flexible Hours: Set your own schedule within the operational window (Mon‑Fri, 8 AM–7 PM ET) and maintain a healthy work‑life balance. Technology Support: We provide the necessary software and tools to ensure you can perform your duties efficiently from home. Health & Wellness Resources: While not a traditional employee benefit, we offer access to mental health resources, wellness webinars, and community support groups to help you stay balanced and energized.

How to Apply

Ready to bring your customer service expertise to a mission‑driven, remote team? Click the link below to submit your application and join brighthush in brightening the lives of patients across Hawaii and beyond. We’re hiring fast, so don’t miss your chance to be part of a dynamic, compassionate organization that values your contributions.