Remote Customer Service Representative – Home Healthcare Support & Technical Assistance – Flexible Hours – Join brighthush

About brighthush and the Home Healthcare Revolution

At brighthush, we’re redefining how people receive compassionate, high‑quality care right in the comfort of their own homes. Our mission is to connect patients, families, and healthcare providers with the right resources at the right time, ensuring seamless access to services that improve lives. As the home‑care industry continues to grow, brighthush is at the forefront of innovation, leveraging technology, data, and a dedicated team of professionals to deliver personalized support that matters.

We’re looking for a dynamic, customer‑centric Remote Customer Service Representative to become the first point of contact for patients and referral sources. If you thrive in a fast‑paced environment, love helping people, and want the freedom to set your own schedule, brighthush offers the perfect platform to grow your career while making a tangible difference.

Key Responsibilities

• Patient & Referral Source Engagement: Serve as the welcoming voice for patients seeking home‑healthcare services, answering inquiries from providers, referral sources, and potential clients.
• Information Capture & Verification: Accurately review patient histories, verify membership status, and collect essential clinical and demographic data.
• Appointment Coordination: Schedule and confirm appointments, ensuring all parties have the necessary details and resources.
• Technical Support: Provide troubleshooting assistance for patients and providers using our patient portal, ensuring smooth access to information.
• Data Entry & Quality Assurance: Enter data into the client’s patient portal with precision, maintaining high data integrity and compliance with privacy regulations.
• Continuous Improvement: Identify process gaps and suggest enhancements to improve patient experience and operational efficiency.
• Team Collaboration: Work closely with the Care Coordination, IT, and Compliance teams to resolve complex issues and share best practices.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of customer service experience, preferably in healthcare or a related field.
• Strong verbal communication skills with a friendly, empathetic tone.
• Proficiency in using CRM systems, Microsoft Office Suite, and basic data entry.
• Ability to work independently, manage time effectively, and meet performance metrics.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Availability to work at least 20 hours per week within the operational window (Mon‑Fri, 8 a.m.–7 p.m. ET).

Preferred Qualifications

• Experience with home‑care or medical billing systems.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous remote work experience with a proven track record of meeting or exceeding KPIs.
• Multilingual abilities (Spanish, French, Mandarin, etc.) to serve a diverse patient base.
• Certification in Customer Service Excellence or related fields.

Skills & Competencies for Success

• Customer‑First Mindset: Passion for helping others and a genuine desire to improve patient outcomes.
• Problem‑Solving: Ability to think on your feet, troubleshoot issues, and find creative solutions.
• Attention to Detail: Precision in data entry and documentation to maintain compliance and quality.
• Adaptability: Comfortable navigating changing priorities and evolving technology.
• Team Player: Willingness to collaborate across departments and share insights.
• Time Management: Self‑discipline to meet deadlines and manage a flexible schedule.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Representative, you’ll have access to:

• Structured onboarding and continuous training modules covering healthcare industry trends, compliance, and advanced customer service techniques.
• Mentorship programs pairing you with senior team members to accelerate skill development.
• Clear career pathways to roles such as Care Coordinator, Operations Analyst, or Customer Success Manager.
• Annual performance reviews with actionable feedback and goal‑setting sessions.
• Opportunities to lead projects, contribute to process improvement initiatives, and influence company strategy.

Work Environment & Culture at brighthush

Even though you’ll be working from home, you’ll feel part of a vibrant, collaborative culture:

• Regular virtual team huddles, town halls, and social events to foster connection.
• Open‑door communication channels with leadership and cross‑functional teams.
• Commitment to work‑life balance, with flexible scheduling and a focus on employee well‑being.
• Inclusive environment that celebrates diversity, equity, and belonging.
• Recognition programs that celebrate milestones, achievements, and innovative ideas.

Compensation, Perks, and Benefits

While the base rate is $12 per hour, brighthush offers a comprehensive benefits package designed to support your professional and personal life:

• Competitive hourly wage with potential for overtime and performance bonuses.
• Health, dental, and vision insurance options for full‑time and part‑time employees.
• Flexible paid time off (PTO) and holiday schedule aligned with the U.S. calendar.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program (EAP) for mental health and wellness support.
• Access to a digital wellness platform offering fitness, mindfulness, and nutrition resources.
• Technology stipend to equip your home office with the necessary tools.

Why Join brighthush?

When you become a Remote Customer Service Representative at brighthush, you’re not just filling a role—you’re becoming part of a mission to transform home‑care delivery. You’ll:

• Make a direct impact on patients’ lives by ensuring they receive timely, accurate information and support.
• Enjoy the flexibility to design a schedule that fits your lifestyle while still contributing to a larger purpose.
• Grow professionally in a company that values continuous learning and career advancement.
• Be part of a culture that prioritizes empathy, innovation, and community.

Ready to Apply?

If you’re ready to bring your customer‑service expertise to a forward‑thinking, mission‑driven organization, we want to hear from you. Click the link below to submit your application and start your journey with brighthush today.