Remote Customer Service Representative II – Healthcare & Insurance Support Specialist at brighthush

About brighthush

At brighthush, we’re redefining the way people connect with healthcare and insurance services. Our mission is to empower individuals and families by providing clear, compassionate, and accurate support that helps them navigate complex systems with confidence. As a leader in the remote customer service space, brighthush blends cutting‑edge technology with a people‑first culture, ensuring every interaction is both efficient and empathetic. Whether you’re a seasoned professional or a motivated newcomer, you’ll find a place where your skills are valued, your growth is nurtured, and your impact is felt across the nation.

Why Join brighthush?

Working remotely full‑time means you can balance your professional ambitions with your personal life, all while contributing to a mission that matters. At brighthush, we celebrate diversity, champion continuous learning, and reward excellence. Our remote teams enjoy:

• Competitive base salary plus performance‑based bonuses
• Comprehensive health, dental, and vision plans (including tele‑health options)
• 401(k) with company match and financial wellness resources
• Unlimited paid time off and flexible scheduling
• Annual professional development stipend and access to industry conferences
• State‑of‑the‑art home‑office stipend and ergonomic support
• Employee recognition programs and community outreach initiatives

Key Responsibilities

As a Remote Customer Service Representative II, you’ll be the frontline advocate for our clients, ensuring every call ends with a solution and a smile. Your day‑to‑day duties will include:

• First Call Resolution: Resolve the majority of inquiries on the first contact by leveraging your knowledge of healthcare and insurance processes.
• Inbound & Outbound Support: Handle a high volume of inbound calls and proactively reach out to customers to follow up on pending issues.
• De‑Escalation & Conflict Management: Calm frustrated or anxious callers, turning challenging situations into positive outcomes.
• Research & Documentation: Thoroughly investigate each case, record all interactions in our CRM, and ensure data integrity.
• Issue Routing: Identify when a problem requires escalation and route it to the appropriate department with clear, concise notes.
• Compliance & Data Security: Adhere strictly to Personal Protected Information (PPI) regulations, safeguarding sensitive customer data.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to process enhancements.

Essential Qualifications

• High School Diploma or GED (or equivalent)
• Minimum 2 years of customer service experience in a related field (healthcare, insurance, or claims processing)
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) or equivalent productivity tools
• Strong verbal and written communication skills in English; additional language proficiency is a plus
• Demonstrated ability to adapt communication style to diverse audiences, including patients, providers, and internal stakeholders
• Experience handling sensitive data with a focus on privacy and compliance
• Self‑motivated, organized, and capable of managing multiple priorities in a fast‑paced environment

Preferred Qualifications

• Experience with CRM platforms such as Salesforce, Zendesk, or similar
• Background in medical billing, claims adjudication, or insurance underwriting
• Knowledge of HIPAA regulations and PPI best practices
• Prior remote work experience with a proven track record of meeting or exceeding performance metrics
• Certification in customer service or a related field (e.g., Certified Customer Service Professional)

Key Skills & Competencies

• Problem‑Solving: Quickly diagnose issues and identify effective solutions.
• Empathy & Emotional Intelligence: Connect with callers on a personal level, especially during stressful situations.
• Time Management: Prioritize tasks and meet daily call volume targets.
• Attention to Detail: Ensure accurate data entry and compliance with regulatory standards.
• Team Collaboration: Work seamlessly with cross‑functional teams, including claims, billing, and technical support.
• Adaptability: Thrive in a dynamic environment with evolving policies and technologies.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative II, you’ll have a clear pathway to advance into:

• Senior Customer Service Specialist
• Team Lead or Supervisor
• Quality Assurance Analyst
• Process Improvement Manager
• Product Support Engineer (technical focus)

We provide ongoing training through e‑learning modules, live workshops, and mentorship programs. You’ll also have access to industry certifications and conferences, ensuring you stay ahead of the curve in healthcare and insurance customer service.

Work Environment & Culture

Our remote-first culture means you’ll collaborate with a diverse, global team that values:

• Transparency: Open communication channels and regular company updates.
• Inclusivity: A workplace where every voice is heard and respected.
• Innovation: Encouragement to experiment with new tools and ideas.
• Well‑being: Resources for mental health, fitness, and work‑life balance.

We host virtual team‑building events, quarterly town halls, and community service days, fostering a sense of belonging even from afar.

Compensation & Benefits

While specific figures vary by location and experience, our compensation package typically includes:

• Competitive base salary aligned with industry standards
• Performance‑based bonuses tied to call quality, customer satisfaction, and first‑call resolution metrics
• Health, dental, and vision insurance (including tele‑health coverage)
• 401(k) with company match and financial planning support
• Unlimited paid time off and flexible scheduling to accommodate personal commitments
• Annual professional development stipend and access to industry conferences
• Home‑office stipend and ergonomic support to create a productive workspace
• Employee recognition programs and community outreach initiatives

How to Apply

If you’re ready to bring your expertise to a company that values innovation, empathy, and impact, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Final Thoughts

At brighthush, every call you handle is an opportunity to make a difference. You’ll be part of a mission‑driven team that empowers people to navigate healthcare and insurance with confidence. If you’re passionate about customer service, thrive in a remote environment, and want to grow both personally and professionally, this role is for you. Apply now and help us light the way for countless customers across the country.