[Remote] Customer Service Representative Job Details | Munich Re Careers

Note: The job is a remote job and is open to candidates in USA. American Modern Insurance Group, Inc. is hiring a Customer Service Representative to support policyholders, agents, and lienholders with inquiries, quotes, and policy servicing. The role focuses on delivering helpful customer experiences and processing service requests across multiple channels and insurance product lines.

Responsibilities

• Deliver a personalized customer experience for incoming contacts with a professional and empathic voice, prioritizing the needs of each policy holders, agents, lenders, and strategic accounts, while developing a thoughtful solution and support for all lines of business
• Provide written communication when requested such as policy documents, paid receipts, lender verifications, and email follow up etc
• Process transactions in an omni-channel environment (i.e. servicing via phones, chat, emails etc.) for multiple lines of business and products
• Use multiple computer applications; scheduling system, policy management systems, and various tools to assist
• Maintain individual metrics in terms of performance and attendance, while demonstrating flexibility when it comes to shifts, upskilling, and skillsets based on business need

Skills

• Ability to work effectively in a fast-paced, ever-changing environment, handling a high volume of work and supporting key corporate initiatives through independent work and multitasking
• High School Diploma or equivalent required
• Proficient in Microsoft Office and computer applications for servicing/quoting all products
• Proficient in utilizing knowledge management tools and resources
• Competencies: customer focus, ensures accountability, nimble learning, interpersonal savvy, situational adaptability, time management

Benefits

• Remote schedule, with 100% of worktime working from home
• Two health insurance plan options (PPO or High Deductible) for employees, their domestic partners, and their children
• Prescription drug coverage included in the health insurance plan
• Vision and dental insurance plans
• Short and Long Term Disability coverage
• Supplemental Life and AD&D plans that employees can purchase for themselves and dependents, including spouse/domestic partner and children
• Voluntary Benefit plans that supplement health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)
• A robust 401k plan with up to a 5% employer match
• A retirement savings plan that is 100% company funded
• Paid time off that begins with 24 days each year, with more days added when employees celebrate milestone service anniversaries
• Eligibility to receive a yearly bonus as a Munich Re employee
• Financial assistance for adoptions and infertility treatment
• Paid time off for eligible family care needs
• Tuition assistance and educational achievement bonuses
• A corporate matching gifts program that further enhances charitable donations
• Paid time off to volunteer in the community

Company Overview