Remote Customer Service Representative – Prescription Savings & Assistance Programs Specialist at brighthush

About brighthush and the Prescription Savings Revolution

brighthush is a leading innovator in the healthcare support space, dedicated to making prescription medications affordable and accessible for millions of Americans. By partnering with pharmaceutical companies, insurance carriers, and patient advocacy groups, brighthush develops comprehensive savings and assistance programs that help patients navigate complex eligibility criteria, secure medication authorizations, and ultimately reduce out‑of‑pocket costs. Our mission is simple: to empower patients with the knowledge and resources they need to get the medication they deserve, without financial barriers.

As a remote Customer Service Representative, you will be the frontline advocate for patients across the United States. You will combine empathy with analytical rigor to guide individuals through the enrollment process, verify eligibility, and ensure that every prescription reaches its destination safely and on time. If you thrive in a fast‑paced, high‑volume environment and enjoy turning complex information into clear, actionable guidance, brighthush invites you to join our mission‑driven team.

Key Responsibilities

• Patient Engagement: Handle inbound and outbound calls, emails, and chat inquiries from patients seeking assistance with prescription savings programs. Provide clear, concise explanations of program requirements and enrollment steps.
• Eligibility Verification: Collect and review patient financial records, insurance information, and medical documentation. Cross‑reference data against program guidelines to determine eligibility for assistance or discount tiers.
• Order Processing: Process specialty medication orders, including obtaining necessary authorizations, documenting approvals, and coordinating with pharmacy partners to ensure timely delivery.
• Compassionate Communication: Maintain a professional, empathetic tone with all patients, especially those who may be frustrated or anxious about their medication costs. Employ de‑escalation techniques to resolve concerns effectively.
• Documentation & Escalation: Accurately record all interactions in the brighthush CRM. Identify and report adverse events or product quality complaints in accordance with client and regulatory guidelines.
• Compliance & Quality Assurance: Adhere to established processes, procedures, and regulations related to medication ordering, distribution, and patient communication. Participate in periodic audits and quality reviews.
• Continuous Learning: Complete the 10‑day certification program and stay current on program updates, policy changes, and new medication offerings.

Essential Qualifications

• Minimum of Apply for this job