[Remote] Customer Service Representative Spanish Bilingual - Insurance

Note: The job is a remote job and is open to candidates in USA. AAA Auto Club Enterprises is hiring a bilingual Customer Service Representative for its Insurance Call Center. The role answers member calls, resolves membership questions, recommends products and services, and provides personalized support while navigating multiple systems.

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

Skills

• Prior customer service experience
• Bilingual skills in English and Spanish, are required
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, “can-do” mindset and willingness to adapt to change
• High school diploma or GED
• Recent call center experience preferred

Benefits

• English/Spanish fluency assessment provided
• Remote training schedule: full-time (40 hours per week), 100% virtual training program lasting approximately 4 months
• When a Saturday shift is scheduled during training, a weekday off will be provided
• Remote work schedule post-training: full-time (40 hours/week); one weekday off will be provided each week
• Growth & Advancement Opportunities
• Ongoing coaching and development
• A company-provided computer
• Partial internet reimbursement to support the reasonable cost of your connectivity
• Health coverage for medical, dental, and vision
• 401(K) savings plan with company match and pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts on membership, insurance, travel, entertainment, services and more

Company Overview