Remote Position
[Remote] Customer Service Specialist
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Planet Pharma is recruiting Customer Service Specialists for a contract-to-hire opportunity. The role supports healthcare professionals and customers by handling inquiries, assisting with orders and account needs, and coordinating with internal teams to resolve issues.
Responsibilities
- Handle customer inquiries via phone, email, and other channels
- Assist with orders, product information, account maintenance, returns, and order tracking
- Partner with internal teams to resolve customer issues
- Deliver exceptional customer service to healthcare professionals and customers
Skills
- Minimum 2 years of customer service, order entry, or data entry experience
- Strong communication and problem-solving skills
- Ability to work independently and build customer relationships
- Microsoft Office experience required
- SAP or CRM experience is a plus
Benefits
- 100% remote (preference for candidates in the Pacific Time Zone; no California candidates at this time)
- Company equipment provided
Company Overview