Remote Customer Service Specialist – Client Success & Benefits Enrollment – Empower Union Members with brighthush

About brighthush

brighthush is a trailblazing 100 % union‑label supplemental benefits provider that has been championing the financial and health security of working families for more than sixty years. With a global network of over 40,000 unions and associations, we design and deliver permanent, customized benefit solutions that protect what matters most to our members. Our mission is simple yet profound: to help families secure the financial and health security they deserve while supporting the organizations that represent them. As a fully remote, high‑growth organization, brighthush blends deep industry expertise with a culture of innovation, collaboration, and purpose‑driven impact.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that transforms the way union members experience benefits. We offer a blend of flexibility, growth, and rewards that is hard to find elsewhere:

• Fully Remote Flexibility: Work from anywhere in the U.S. or Canada on a schedule that fits your life.
• Fast‑Track Advancement: Clear career pathways that reward performance, dedication, and initiative.
• Competitive Compensation: Weekly pay, monthly performance bonuses, and a comprehensive benefits package after the qualification period.
• Culture of Growth: Continuous training, mentorship, and leadership development opportunities.
• Incentive Travel: Top performers earn annual incentive trips to destinations like Cancun, the Bahamas, Las Vegas, and more.
• Impactful Work: Every interaction you have directly improves the lives of thousands of families.
• Inclusive Community: A vibrant remote culture that celebrates diversity, encourages open dialogue, and values every voice.

Position Overview

We are seeking driven, professional, and client‑focused individuals to join our fully remote team as Remote Customer Service Specialists. In this role, you will serve as the first point of contact for union and association members seeking information about their available benefits. You will guide them through the enrollment process, ensuring a seamless experience that reflects brighthush’s commitment to excellence and care. Your work will directly influence member satisfaction, retention, and the overall success of our partner organizations.

Day‑to‑Day Responsibilities

As a Remote Customer Service Specialist, your daily activities will include:

• Answering inbound calls and virtual chat inquiries from union members, providing clear, concise, and empathetic information.
• Scheduling and conducting online benefits appointments, ensuring a smooth and professional experience.
• Reviewing available programs and articulating coverage options in a way that is easy for clients to understand.
• Guiding clients through application processes, collecting required paperwork, and ensuring accuracy.
• Maintaining meticulous client records, including follow‑up actions and status updates, in our CRM system.
• Participating in ongoing training sessions, mentorship programs, and leadership development initiatives.
• Collaborating with cross‑functional teams—marketing, compliance, product, and technical—to continuously improve client onboarding and satisfaction.
• Adhering to all compliance and regulatory standards related to benefits enrollment.
• Tracking performance metrics and contributing to team goals and quarterly objectives.
• Providing feedback on product features and customer pain points to inform product roadmap decisions.

Essential Qualifications

• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• Positive, coachable, and professional attitude, ready to embrace feedback and grow.
• Experience in customer service or sales is an asset, but not required.
• Comfortable using technology, including CRM systems, video conferencing, and virtual collaboration tools.
• Self‑motivated, reliable, and capable of managing a flexible schedule independently.
• Legally authorized to work in the U.S. or Canada.

Preferred Qualifications

• Background in the insurance, benefits, or financial services industry.
• Experience working with union or association members.
• Proficiency in multiple languages, especially Spanish, to better serve diverse client populations.
• Knowledge of compliance regulations related to supplemental benefits.

Core Skills & Competencies

• Client‑Centric Mindset: Passion for helping people navigate complex benefit landscapes.
• Problem‑Solving: Ability to identify client needs and propose tailored solutions.
• Time Management: Efficiently handle multiple appointments and follow‑ups.
• Tech Savvy: Quick adaptation to new software and digital tools.
• Team Collaboration: Work effectively with remote colleagues across departments.
• Adaptability: Thrive in a fast‑moving, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Customer Service Specialist, you will have access to:

• Structured mentorship programs pairing you with seasoned leaders.
• Regular skill‑building workshops covering sales techniques, compliance updates, and advanced customer engagement.
• Clear promotion pathways to roles such as Senior Specialist, Team Lead, or Enrollment Manager.
• Cross‑departmental projects that broaden your understanding of the entire benefits ecosystem.
• Annual performance reviews that recognize achievements and outline next steps.
• Access to an unlimited learning budget for courses, certifications, and conferences.

Work Environment & Company Culture

brighthush’s culture is built on trust, transparency, and a shared commitment to making a difference. Even though we operate remotely, we maintain a vibrant community through:

• Weekly virtual town halls featuring leadership updates and employee spotlights.
• Monthly virtual coffee breaks where teams can connect informally.
• Inclusive policies that celebrate diversity and encourage open dialogue.
• Recognition programs that celebrate milestones, both personal and professional.
• Regular virtual team‑building activities and hackathons.

Compensation, Perks, & Benefits

While the exact figures may vary based on experience, the compensation package includes:

• Competitive base salary with weekly pay.
• Monthly performance bonuses tied to individual and team metrics.
• Health, dental, and vision insurance after the initial qualification period.
• 401(k) retirement plan with company match.
• Generous paid time off and flexible scheduling.
• Unlimited learning budget for courses, certifications, and conferences.
• Annual incentive trips for top performers.
• Access to a comprehensive wellness program, including mental health resources.
• Employee referral bonuses and recognition awards.

How to Apply

If you are passionate about helping families secure the benefits they need, thrive in a remote setting, and are ready to grow with a forward‑thinking organization, we want to hear from you. Join brighthush and become part of a team that values impact, innovation, and personal development.