Remote Customer Service Specialist – Empowering Veterans & Military Families Through Dedicated Support & Remote Excellence

About brighthush

brighthush is a leading, mission‑driven organization dedicated to connecting veterans, military families, and underserved communities with essential government programs and services. As a certified Service‑Disabled Veteran‑Owned Small Business (SDVOSB), we combine deep industry expertise with a passion for public service. Our remote‑first culture empowers employees to work from anywhere while staying connected to a collaborative, supportive team that values integrity, growth, and impact.

Why Join brighthush?

At brighthush, your work does more than fill a role—it changes lives. Every call you answer, every ticket you resolve, and every appointment you schedule directly supports individuals who rely on critical health, security, and state benefits. We offer:

• Fully remote work with flexible scheduling to fit your life.
• A culture that celebrates teamwork, accountability, and continuous learning.
• Clear career pathways from entry‑level support to senior customer experience leadership.
• Competitive compensation, comprehensive benefits, and generous paid time off.
• Access to ongoing training, mentorship, and professional development programs.
• A purpose‑driven mission that aligns with your values and gives you a sense of pride every day.

Position Overview

As a Remote Customer Service Specialist at brighthush, you will be the first point of contact for individuals seeking assistance with government‑based programs. Your role is to provide calm, clear, and solution‑focused support, ensuring each customer feels heard, respected, and empowered to navigate complex systems.

Key Responsibilities

• Answer inbound calls and respond to live chat inquiries with empathy and professionalism.
• Diagnose and resolve basic technical issues, escalating complex problems to specialized teams when necessary.
• Create and manage support tickets in our CRM, ensuring accurate documentation of every interaction.
• Schedule appointments at designated service locations and confirm attendance.
• Conduct follow‑up calls to verify resolution, gather feedback, and maintain high customer satisfaction.
• Maintain a consistent, high‑quality service standard within a structured, supportive environment.
• Adhere to all compliance, privacy, and security protocols related to sensitive customer data.
• Participate in continuous improvement initiatives, sharing insights and best practices with the team.

Essential Qualifications

• High school diploma or GED (additional education is a plus).
• Proven remote customer service experience, preferably in a call‑center environment.
• Excellent verbal communication skills with the ability to build rapport quickly.
• Strong problem‑solving skills and the ability to troubleshoot basic technical issues independently.
• Self‑motivated, dependable, and comfortable working autonomously while staying connected to a remote team.
• Exceptional written and verbal English proficiency.
• Ability to read, understand, and follow detailed instructions.
• Successful completion of a comprehensive credentialing and background check process.
• Proficiency with web navigation, Microsoft Office Suite (Teams, Outlook, Word), and multitasking across multiple applications.

Preferred Qualifications

• Bilingual fluency in English and Spanish (or another language) is highly encouraged.
• Experience with government benefits or veteran‑focused programs.
• Prior experience in a high‑volume, fast‑paced call center.
• Knowledge of HIPAA or other privacy regulations.

Technical & Work‑Environment Requirements

• Reliable high‑speed internet connection (ethernet preferred; Wi‑Fi acceptable if stable).
• Private, distraction‑free workspace that meets security standards.
• Computer with a dual‑monitor setup (optional but recommended for multitasking).
• Functional headset with noise‑cancelling microphone.
• Ability to navigate multiple software platforms simultaneously.

Schedule & Availability

We operate within a flexible 8‑hour workday window between 8:00 AM and 8:00 PM EST, Monday‑Friday. Your schedule will be determined in collaboration with your manager to balance business needs and personal commitments. Consistent attendance and reliability are essential for success in this role.

What You’ll Gain

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. As a Remote Customer Service Specialist, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular performance reviews with actionable feedback.
• Cross‑functional training in areas such as program knowledge, technical support, and leadership skills.
• Clear promotion pathways to Customer Experience Manager, Team Lead, or Program Specialist roles.
• Opportunities to lead projects, contribute to process improvements, and influence company strategy.

Learning & Development

We invest in your professional growth through:

• Monthly webinars on industry trends, customer service excellence, and technology updates.
• Access to an online learning portal with courses on communication, conflict resolution, and data privacy.
• Annual tuition reimbursement for relevant certifications and degree programs.
• Participation in volunteer initiatives that align with our mission.

Work Environment & Culture

Our remote culture is built on trust, collaboration, and mutual respect. You’ll experience:

• Weekly virtual team huddles to share wins, challenges, and best practices.
• Open‑door communication channels with leadership.
• A supportive peer network that celebrates diversity and inclusion.
• Regular virtual social events, such as trivia nights, wellness challenges, and holiday celebrations.
• A commitment to work‑life balance, with flexible scheduling and generous paid time off.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base pay that meets or exceeds industry standards for remote customer service roles.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid parental leave, sick leave, and vacation days.
• Employee assistance program and mental health resources.
• Annual stipend for home office equipment and internet upgrades.

Ready to Make a Difference?

If you’re passionate about delivering exceptional service, thrive in a remote environment, and want to be part of a mission that supports veterans and military families, brighthush invites you to apply. Join a team that values your expertise, respects your time, and empowers you to grow both personally and professionally.

Apply Today and Build a Purpose‑Driven Career at brighthush!

Pre‑employment drug screening and criminal background check are required prior to employment.