[Remote] Customer Service Specialist I

Note: The job is a remote job and is open to candidates in USA. Foundation Finance Company, LLC is a consumer finance company providing customer-focused financing options through home improvement contractors. The Customer Service Specialist I responds to customer inquiries, processes payments, provides account information and resources, resolves issues, and supports administrative and training activities.

Responsibilities

• Handles incoming calls regarding customer account questions and performs callbacks on accounts as required
• Processes routine over the phone payments for customers
• Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods
• Proficiently relay information to customers relating to interest, statements, and other account questions
• Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. Utilize company resources to achieve one-call resolutions
• Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks
• Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management
• Other duties as assigned by management

Skills

• Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience
• Strong computer skills including Word, Excel, Internet, email
• Professional phone presence and excellent verbal and written communication skills
• Strong persuasion and negotiation skills
• Able to handle stressful conversations with tact and diplomacy to yield the desired results
• Strong typing skills
• Strong attention to detail
• Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks

Benefits

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code
• Remote work is available for employees residing in AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.
• Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment.

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