Remote Customer Service Specialist – Part‑Time, Inbound & Outbound Support, Customer Success & Growth Champion, Brighthush

About Brighthush

Brighthush is a leading provider of clean energy solutions, delivering reliable propane and natural gas services to communities across the United States. Recognized by Newsweek as one of America’s Most Trustworthy Companies for 2025, Brighthush has built its reputation on integrity, innovation, and exceptional customer care. Our mission is simple: to keep families and businesses powered with safe, affordable, and sustainable energy while fostering a culture of trust, teamwork, and continuous improvement.

Why Join Brighthush?

At Brighthush, we believe that our people are the heart of our success. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that rewards dedication, encourages growth, and celebrates impact. Here’s what makes Brighthush a truly special place to work:

• Financial Security: Competitive salary, 401(k) with generous company match, and an Employee Stock Ownership Plan (ESOP) that lets you share in our success.
• Work‑Life Balance: Flexible part‑time schedules, paid time off, and a remote‑first approach that lets you work from wherever you feel most productive.
• Professional Development: Comprehensive, hands‑on training, mentorship programs, and access to online learning platforms to help you sharpen your skills and advance your career.
• Community Impact: Brighthush is deeply committed to giving back. From local charity partnerships to national initiatives like Operation Warm and Operation BBQ Relief, we empower our employees to make a difference in the communities we serve.
• Employee Perks: Exclusive savings on propane, health and wellness benefits, and a culture that values collaboration, transparency, and recognition.

Position Overview

We are seeking a Remote Customer Service Specialist – Part‑Time to join our dynamic Customer Success team. In this role, you will be the frontline ambassador for Brighthush, handling inbound and outbound communications across phone, chat, email, and social media. Your primary goal is to deliver outstanding service, resolve customer inquiries efficiently, and support business growth by fostering strong relationships with our customers.

Key Responsibilities

• Respond to customer inquiries via phone, chat, email, and social media with professionalism, courtesy, and empathy.
• Identify and resolve customer issues, using probing questions to uncover root causes and provide timely solutions.
• Maintain accurate customer records in our CRM, ensuring all account information is up‑to‑date.
• Process service orders, schedule deliveries, and handle basic negotiations for new and returning customers.
• Execute emergency scripts and manage high‑priority situations with calm and decisive action.
• Handle general service order input, contract information, pricing questions, and soft collections for accounts on credit hold or past due.
• Support new account set‑up and onboarding, ensuring a seamless experience for first‑time customers.
• Follow Brighthush’s customer complaint resolution policy to de‑escalate and resolve issues effectively.
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
• Collaborate with cross‑functional teams—sales, operations, billing—to ensure a cohesive customer experience.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of customer service experience, preferably in a call center or service‑oriented environment.
• Exceptional verbal and written communication skills, with a strong focus on building rapport and trust.
• Proven negotiation and conflict‑resolution abilities.
• Strong organizational skills, including typing speed and data entry accuracy.
• Proficiency in Microsoft Office Suite (Excel, Word, Access) and familiarity with CRM systems.
• Ability to work independently in a remote setting, managing time and priorities effectively.
• U.S. citizenship, lawful permanent residency, or authorized work status without the need for sponsorship.

Preferred Qualifications

• Experience in the utilities or energy sector.
• Knowledge of propane or natural gas products and services.
• Multilingual capabilities to serve a diverse customer base.
• Previous experience with ticketing or help‑desk software.
• Demonstrated commitment to continuous learning and professional growth.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to solve problems.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving: Analytical thinking to diagnose issues and propose effective solutions.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Team Collaboration: Willingness to share insights and support colleagues.
• Technology Savvy: Comfortable navigating digital tools, troubleshooting basic tech issues, and learning new software quickly.

Career Growth & Learning Opportunities

At Brighthush, we’re committed to your professional development. As a Remote Customer Service Specialist, you’ll gain exposure to:

• Advanced customer success strategies and best practices.
• Cross‑functional projects that broaden your skill set.
• Leadership training programs that prepare you for future supervisory roles.
• Access to industry conferences, webinars, and certifications.
• Mentorship from experienced team members who are eager to share their knowledge.

Whether you aspire to become a Customer Success Manager, a Team Lead, or explore other roles within Brighthush, we provide the resources and support to help you reach your goals.

Work Environment & Culture

Brighthush’s remote‑first culture means you can work from anywhere in the United States while staying connected to a vibrant, collaborative team. We foster:

• Transparent communication through weekly virtual town halls and real‑time chat channels.
• Inclusive decision‑making that values diverse perspectives.
• A culture of recognition, celebrating achievements through shout‑outs, awards, and spot bonuses.
• Regular team‑building activities—virtual coffee breaks, game nights, and wellness challenges.
• Commitment to sustainability, with initiatives that reduce our carbon footprint and support local communities.

Compensation & Benefits

While specific salary details are tailored to experience and location, Brighthush offers:

• Competitive hourly rate for part‑time work.
• 401(k) plan with company match.
• Employee Stock Ownership Plan (ESOP).
• Paid time off (PTO) and holiday pay.
• Health, dental, and vision insurance options for eligible employees.
• Employee discounts on propane and other Brighthush products.
• Access to wellness programs, including mental health resources and fitness subsidies.

How to Apply

Ready to make a difference and grow your career with Brighthush? Submit your application today and join a team that values integrity, innovation, and impact. We look forward to welcoming you aboard!