[Remote] Customer Service Support

Note: The job is a remote job and is open to candidates in USA. Aspen Technical Staffing is recruiting for a confidential client seeking a part-time Customer Service Representative. The role supports a 24/7 customer service center by handling customer communications, service requests, and dispatch-related issues while documenting interactions and maintaining customer satisfaction.

Responsibilities

• Handle high volumes of inbound and outbound customer calls, emails, and chats
• Respond to customer inquiries, service requests, and dispatch-related issues
• Accurately document interactions and maintain detailed notes in CRM systems
• Communicate professionally with customers through phone, email, and chat
• Support service requests involving municipal services, facilities, alarms, sanitation, water, and wastewater operations
• Manage multiple tasks while maintaining accuracy and customer satisfaction
• Work independently in a distraction-free home office environment

Skills

• Candidates must be self-motivated, possess excellent written and verbal communication skills, and be comfortable working independently in a fast-paced, high-volume environment
• Excellent written communication, grammar, and professional email skills required
• Strong computer proficiency, including Microsoft Office and CRM systems such as Salesforce
• Ability to handle high call volumes, potentially 70+ inbound calls daily, along with outbound communications
• Strong organizational, multitasking, and problem-solving skills
• Ability to work independently with minimal supervision
• Reliable internet connection with a minimum speed of 50 Mbps (required)
• Previous customer service or call center experience preferred

Benefits

• 100% remote work
• Company-provided laptop and additional necessary equipment

Company Overview