Remote Customer Service Support Specialist – Maternal Serum Screening & Healthcare Solutions – Global Clinical Services Team at brighthush – Deliver Exceptional Patient & Physician Support

Welcome to brighthush: Pioneering the Future of Maternal Healthcare

At brighthush, we are on a relentless mission to transform how vital health information is accessed, interpreted, and acted upon. As a global leader in laboratory diagnostics, we blend cutting‑edge science, sophisticated data analytics, and intelligent digital platforms to empower clinicians, researchers, pharmaceutical partners, and patients worldwide. Our focus on maternal serum screening places us at the heart of prenatal care, ensuring that expectant families and healthcare providers receive timely, accurate insights that guide life‑changing decisions.

When you join brighthush, you become part of a purpose‑driven community that values innovation, integrity, and impact. Whether you’re a seasoned professional or just starting your career, you’ll find a culture that celebrates curiosity, encourages continuous learning, and rewards excellence.

Position Overview: Remote Customer Service Support Specialist

We are looking for a dedicated, customer‑centric Remote Customer Service Support Specialist to join our Maternal Serum Screening team. In this role, you will serve as the primary point of contact for physician offices, hospital laboratories, patients, and internal stakeholders. Your mission is to resolve inquiries accurately, efficiently, and with the highest level of professionalism, ensuring every interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Act as a trusted liaison between brighthush, our customer base, and patients, fostering trust and clarity.
• Resolve routine and complex customer requests related to products or services via inbound calls, outbound calls, or digital channels.
• Communicate with customers in a courteous, friendly, and professional manner, adhering to established protocol procedures.
• Inquire, clarify, and confirm customer requirements to ensure accurate understanding of solutions.
• Provide additional customer education and information as needed, enhancing overall customer experience.
• Qualify and establish inbound new customers requesting brighthush’s products and services.
• Navigate multiple databases to research complex issues and questions, ensuring comprehensive resolution.
• Notify clients of test results in a timely and accurate manner, maintaining strict confidentiality.
• Review test forms for accuracy and report any discrepancies, supporting data integrity.
• Participate in initiatives designed to improve customer satisfaction and business performance.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
• Collaborate with cross‑functional teams to identify process improvements and share best practices.
• Maintain up‑to‑date knowledge of laboratory services, regulatory requirements, and industry trends.

Essential Qualifications

• High School Diploma or GED (or equivalent).
• Minimum 3 months of customer service experience in a fast‑paced environment.
• Proficiency with Microsoft Office suite (Word, Excel, Outlook).
• Strong written and verbal communication skills, with a clear, empathetic tone.
• High level of attention to detail, with the ability to prioritize and multitask effectively.
• Ability to work independently and collaboratively within a virtual team.
• Adaptability to a dynamic production environment and ability to meet established turnaround times.
• Physical ability to perform the duties of the position, including prolonged computer use.
• Flexibility to work overtime or alternate shifts as business needs dictate.

Preferred Qualifications

• Associate’s degree or higher in a related field.
• Minimum 3 months of experience in a contact center or call center environment.
• Minimum 3 months of experience in the healthcare industry, such as a physician’s office or hospital setting.
• Experience with Salesforce.com and/or Laboratory Information Systems (LIS).
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience with customer success or account management roles.

Skills & Competencies for Success

To thrive at brighthush, you will bring a blend of technical proficiency, customer‑centric mindset, and collaborative spirit:

• Customer‑First Attitude: Demonstrated passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Ability to analyze complex issues, research solutions across multiple systems, and communicate findings clearly.
• Data Integrity: Commitment to accuracy, meticulousness, and adherence to HIPAA and other regulatory standards.
• Technology Savvy: Comfortable navigating CRM platforms, database tools, and digital communication channels.
• Time Management: Skilled at juggling multiple tasks while maintaining high productivity and quality.
• Adaptability: Resilience in a dynamic environment, embracing change and continuous improvement.
• Collaboration: Ability to work effectively with cross‑functional teams across time zones.
• Communication: Clear, concise, and professional communication in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Remote Customer Service Support Specialist, you will:

• Gain exposure to the full spectrum of our laboratory services, from sample collection to result interpretation.
• Participate in cross‑functional projects that drive innovation in customer experience and operational efficiency.
• Access a comprehensive learning portal featuring courses on healthcare regulations, data analytics, and advanced customer service techniques.
• Benefit from mentorship programs that pair you with seasoned professionals across the organization.
• Advance into specialized roles such as Customer Success Manager, Clinical Liaison, Process Improvement Analyst, or even leadership positions within the customer experience function.
• Attend annual conferences, webinars, and workshops to stay ahead of industry trends and regulatory changes.

Work Environment & Company Culture

Our remote work model empowers you to create a productive, HIPAA‑compliant workspace in the comfort of your home. We value:

• Work‑life balance, with flexible scheduling and the ability to manage your own workspace.
• Collaboration across global teams, fostering a culture of inclusivity and shared purpose.
• Continuous feedback loops, ensuring you receive timely recognition and constructive guidance.
• Innovation, where your ideas are welcomed and can shape the future of our services.
• Employee well‑being, with resources for mental health, fitness, and financial wellness.
• Recognition programs that celebrate milestones, achievements, and contributions to the community.

Compensation & Benefits

We offer a competitive hourly rate of $18.00 to $21.00 per hour, commensurate with experience and qualifications. In addition, employees who work 20 or more hours per week are eligible for a comprehensive benefits package that includes:

• Medical, Dental, and Vision coverage.
• Life Insurance, Short‑Term and Long‑Term Disability.
• 401(k) retirement plan with company match.
• Paid Time Off (PTO) and Flexible Time Off (FTO).
• Tuition Reimbursement for continued education.
• Employee Stock Purchase Plan.
• Well‑being stipend for home office setup, ergonomic equipment, and wellness programs.
• Access to a digital library of industry publications and professional development resources.

Why brighthush?

When you choose brighthush, you’re not just taking a job—you’re joining a mission to improve maternal health outcomes worldwide. You’ll work alongside passionate professionals who are committed to innovation, quality, and patient empowerment. Your contributions will directly impact the lives of expectant families and the efficiency of healthcare providers.

Ready to Make a Difference?

If you are driven by a desire to provide exceptional customer service, thrive in a technology‑driven environment, and want to grow your career while making a tangible impact, we want to hear from you. Apply today and become a vital part of brighthush’s journey to redefine maternal healthcare.