Remote Customer Service & Technical Support Specialist – Financial Services – Brighthush – Drive Exceptional Client Experiences and Accelerate Your Career Growth

About Brighthush

Brighthush is a global Fortune 500 leader in customer experience and technology solutions. With a reputation for innovation, inclusivity, and a relentless focus on delivering world‑class service, Brighthush partners with some of the most iconic brands worldwide. Our people are the heart of our success, and we empower them to grow, learn, and thrive in a culture that celebrates diversity, equity, and continuous improvement.

Why Join Brighthush?

• Industry‑Leading Recognition: Brighthush consistently earns accolades such as “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth.”
• Remote Flexibility: Work from the comfort of your home while collaborating with a vibrant, globally distributed team.
• Career Momentum: Over 80% of our leaders began their journey as frontline team members—your path to advancement is clear and supported.
• Inclusive Community: We champion belonging, with employee resource groups spanning Women in Tech, Black Professionals, LGBTQ+ Pride, Neurodiversity, and more.
• Impactful Work: Deliver solutions that shape the customer experience for some of the world’s most trusted brands.

Role Overview

As a Remote Customer Service & Technical Support Specialist in the Financial Services vertical, you will be the first line of support for our clients’ customers. You’ll troubleshoot hardware, software, and product issues, ensuring a seamless experience that reflects Brighthush’s commitment to excellence.

Key Responsibilities

• Handle inbound customer inquiries via phone, chat, and email, following structured call flows.
• Diagnose and resolve technical problems related to banking platforms, mobile apps, and desktop software.
• Document all interactions in our CRM, ensuring accurate, up‑to‑date records for future reference.
• Escalate complex issues to Tier 2 or specialized teams while maintaining ownership of the customer’s journey.
• Proactively recommend additional products or services that align with customer needs.
• Maintain a positive, empathetic tone, turning challenges into opportunities for delight.
• Participate in continuous improvement initiatives, sharing insights that enhance processes and tools.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Minimum 1 year of customer service experience, preferably in a technical support role.
• Strong communication skills in English; additional languages are a plus.
• Proficiency with Windows and Mac operating systems, and familiarity with common productivity suites.
• Reliable high‑speed internet connection and a quiet, distraction‑free workspace.
• Availability to work flexible hours, including evenings and weekends as required.
• Strong problem‑solving abilities and a keen attention to detail.
• Willingness to learn new technologies and adapt to evolving tools.

Preferred Qualifications

• Experience in the financial services industry or with banking software.
• Knowledge of regulatory compliance, data privacy, and security best practices.
• Previous exposure to CRM platforms such as Salesforce or Zendesk.
• Experience with remote support tools and ticketing systems.
• Certification in IT support (e.g., CompTIA A+, Microsoft Certified Solutions Associate).

What You’ll Bring to the Table

• Customer‑Centric Mindset: You genuinely care about solving problems and ensuring a positive experience.
• Technical Aptitude: Comfortable navigating multiple software applications and troubleshooting hardware issues.
• Communication Excellence: Clear, concise, and empathetic communication across verbal and written channels.
• Adaptability: Thrive in a fast‑paced environment, juggling multiple tasks while maintaining quality.
• Team Player: Collaborate with colleagues across time zones, sharing knowledge and celebrating successes.

Career Growth & Learning Opportunities

At Brighthush, we believe that learning is a lifelong journey. As a Remote Customer Service & Technical Support Specialist, you will have access to:

• On‑boarding training that covers product knowledge, customer service best practices, and technical troubleshooting.
• Ongoing learning modules—both free and paid—covering advanced technical skills, leadership fundamentals, and industry trends.
• Mentorship programs pairing you with experienced leaders who can guide your career path.
• Clear promotion tracks: from Tier 1 Specialist to Tier 2 Support Engineer, and eventually to Team Lead or Manager roles.
• Cross‑functional projects that expose you to other business units, expanding your skill set and network.

Work Environment & Culture at Brighthush

• Remote‑First: Work from anywhere in the United States with a reliable internet connection.
• Inclusive Culture: We celebrate diversity through employee resource groups, inclusive hiring practices, and a zero‑tolerance policy for discrimination.
• Collaborative Spirit: Regular virtual team huddles, knowledge‑sharing sessions, and informal “coffee chats” keep us connected.
• Well‑Being Focus: Access to health and wellness programs, mental health resources, and flexible scheduling.
• Community Impact: Participate in volunteer initiatives, sustainability projects, and global citizenship programs.

Compensation & Benefits

While specific pay rates may vary by location and experience, Brighthush offers a competitive base salary starting at $15.00 per hour, with additional incentives tied to performance and company goals. Our benefits package includes:

• Medical, dental, and vision insurance.
• Employee Assistance Program (EAP) for mental health support.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and paid training days.
• DailyPay enrollment for early access to earned wages.
• Employee referral bonuses.
• Wellness stipend and access to fitness apps.
• Professional development budget.
• Recognition events such as Brighthush Day, Customer Service Week, and sustainability celebrations.

How to Apply

If you’re ready to join a forward‑thinking, award‑winning organization that values your expertise and invests in your growth, we encourage you to apply today. Bring your passion for customer service, your technical curiosity, and your desire to make a difference.

To apply, click the link below and submit your resume and cover letter. We review applications continuously and are excited to explore how you can contribute to Brighthush’s success.