[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Payoneer is hiring a Customer Success Manager to help SMBs and professional businesses in North America grow their global payment activities. The role manages customer engagement and growth, develops customer-specific growth strategies, and works closely with Product, Marketing, and Operations to implement regional growth initiatives.

Responsibilities

• Oversee and manage current customers engagement and growth. Play an active role in building long-term relationships with top and mid-tale customers
• Identify business opportunities, build the go to market plan, develop solutions that match customers’ needs and successfully implement the roadmap
• Maintain accurate and up-to-date customer data and engagement tracking in CRM systems
• Be proactive to enhance our product portfolio for the region, working very close to Product and Marketing teams
• Be analytical to better understand business performance and find the “diamonds”. Ability to see the big picture, understand business key drivers and, how they relate to each other to drive profitable growth
• Be entrepreneurial to develop what is needed to bring the opportunities onboard
• Build business success stories and case studies
• Drive events, below the line activities and represent Payoneer in industry forums to drive awareness

Skills

• The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy and entrepreneur environment
• Candidate should possess Account Management experience, as well as outstanding analytical and communicational skills
• Project management and sales skills will be a must
• A Bachelor's degree
• +3 years of account management, business development or other relevant experience
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
• Strong written and verbal communication skills
• Ability to present a business case to key stakeholders
• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
• Record of accomplishment in meeting and exceeding business targets
• Ability to make decisions in a changing environment, anticipate future needs and drive results
• High level of organization, focus, and ability to work under pressure
• Preferably in business

Company Overview