Remote Customer Success Manager – Driving Growth & Value in Cybersecurity Solutions

About brighthush

brighthush is a trailblazing cybersecurity platform that empowers organizations to protect every device, operating system, and computing environment with a single, unified solution. Founded in 2019, brighthush has rapidly grown into a trusted partner for enterprises worldwide, delivering end‑to‑end remediation capabilities that reduce cyber risk, streamline compliance, and accelerate digital transformation. With a vibrant, high‑growth culture rooted in innovation, data‑driven decision making, and a relentless focus on customer success, brighthush is redefining how businesses secure their digital assets.

Why This Role Matters

As a Remote Customer Success Manager at brighthush, you will be the linchpin between our cutting‑edge technology and the organizations that rely on it to stay safe. You will own the entire post‑sale journey for commercial and small‑enterprise customers, ensuring they realize measurable value quickly, renew on time, and expand their engagement across the platform. Your work will directly influence customer satisfaction, revenue growth, and the long‑term success of brighthush.

Key Responsibilities

• Own Your Book of Business – Serve as the primary point of contact for each account, maintaining a clear view of stakeholders, purchased capabilities, and success metrics.
• Accelerate Onboarding & Adoption – Drive deployment, get purchased capabilities live, and eliminate blockers between signature and measurable risk reduction.
• Renew Early & On Time – Initiate renewal conversations 180 days before the renewal date, uncover changes, address concerns, and secure commitments well before deadlines.
• Grow Accounts Strategically – Identify and qualify expansion opportunities across devices, patching, vulnerability remediation, hardening, compliance, application governance, and AI risk. Partner with Sales to close deals.
• Act on Signals, Not Guesses – Leverage license usage, product adoption, and customer sentiment to spot risk and opportunity early, then execute a clear, data‑driven plan.
• Run Business Reviews That Prove Value – Present customers with their own metrics, demonstrating how brighthush has eliminated exposure and saved time for their teams.
• Forecast with Confidence – Keep the CRM up to date, stage and tag renewals and expansions accurately, and flag risk early to keep the pipeline healthy.
• Be the Voice of the Customer – Capture feature requests and bugs tied to business outcomes, route them through the product process, and transform satisfied customers into references, reviews, and advocates.

Essential Qualifications

• 4+ years of experience in Customer Success, Account Management, or Renewals at a B2B SaaS company, with a proven track record of owning a book and achieving retention or expansion targets.
• Hands‑on experience with cybersecurity or IT operations software, preferably in vulnerability management, patching, endpoint management, or configuration hardening.
• Demonstrated ability to manage a high‑volume book, prioritizing by risk and opportunity, maintaining a tight cadence, and moving multiple renewals simultaneously.
• Commercial instincts: skilled at negotiating renewals, handling pricing objections, and qualifying expansion opportunities.
• Technical depth sufficient to earn credibility with IT and security practitioners, and the clarity to articulate value to leadership.
• CRM discipline and comfort working from data to drive decisions.
• A startup or high‑growth mindset: urgency, self‑direction, and energy for building something new.
• Prior experience at an endpoint, vulnerability, or exposure management vendor.
• Familiarity with a structured qualification method such as MEDDPICC.
• Experience managing renewals that run through resellers or channel partners.
• Comfort using AI tools to manage your book and a desire to shape how brighthush leverages AI.
• Holding a security or IT certification is a plus.

Preferred Qualifications

• Advanced certifications such as CISSP, CISM, or CompTIA Security+.
• Experience in a global, remote‑first organization with a distributed team.
• Proficiency in data analytics tools (e.g., Tableau, Power BI) to extract insights from usage data.
• Background in consulting or professional services, providing a consultative approach to customer engagement.

Skills & Competencies

• Exceptional communication and storytelling skills, able to translate technical value into business outcomes.
• Strong analytical mindset, comfortable with data‑driven decision making.
• Proactive problem‑solving, with a bias toward action and continuous improvement.
• Customer‑centric mindset, always advocating for the best experience and outcomes.
• Collaboration across cross‑functional teams – Sales, Product, Engineering, and Marketing.
• Resilience and adaptability in a fast‑moving, high‑growth environment.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the cybersecurity landscape. We invest heavily in professional development, offering access to industry conferences, advanced training programs, and a mentorship network that spans across the organization. Whether you aspire to deepen your technical expertise, transition into a strategic leadership role, or broaden your impact across product and sales, brighthush provides the resources and support to make it happen.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous learning. As a fully remote team, we empower you to work from anywhere in the USA, with flexible hours that respect your work‑life balance. Our virtual office is built on asynchronous communication tools, weekly all‑hands meetings, and regular one‑on‑ones that keep the team aligned and engaged. We celebrate wins together, learn from setbacks, and maintain a growth mindset that fuels innovation.

Compensation, Perks, and Benefits

While specific figures vary by experience, brighthush offers a competitive base salary, a performance‑based bonus structure, and equity that aligns your success with the company’s long‑term growth. Additional benefits include:

• Fully remote work with a stipend for home‑office setup.
• Health, dental, and vision insurance for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and a results‑oriented approach.
• Wellness programs, including mental health support and fitness stipends.
• Annual learning stipend for courses, certifications, or conferences.
• Team retreats and virtual social events to foster camaraderie.

Ready to Make an Impact?

If you are passionate about helping organizations secure their digital future, thrive in a high‑growth, remote environment, and want to own the full customer lifecycle from onboarding to expansion, brighthush invites you to join our mission. Bring your expertise, curiosity, and drive for excellence, and together we will shape the next generation of cybersecurity resilience.

Apply now and become a pivotal part of brighthush’s journey to redefine how businesses protect their most valuable assets.