[Remote] Customer Success Manager, DX

Note: The job is a remote job and is open to candidates in USA. Atlassian is hiring a Customer Success Manager to partner with DX customers and drive engineering transformation using its platform. The role manages the customer lifecycle from implementation through program success and renewal, while supporting product utilization, business alignment, and expansion opportunities.

Responsibilities

• Become a product expert and a master of our customer success process
• Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
• Create and maintain a customer success plan, tracking success initiatives
• Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
• Identify and resolve potential renewal challenges to ensure a high renewal rate
• Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows
• Arrange and conduct Executive and C-level services-related discussions according to the account strategy
• Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
• Collaborate closely with all functions of the business to ensure our customers are successful
• Proactively track and report key account metrics to measure success and identify areas for improvement

Benefits

• This role may also be eligible for benefits, bonuses, commissions, and equity.
• Health and wellbeing resources
• Paid volunteer days
• Atlassians can choose where they work – whether in an office, from home, or a combination of the two.

Company Overview

Company H1B Sponsorship