Remote Customer Success Manager – Enterprise SaaS & Platform Value Maximization Specialist

About brighthush

brighthush is a trailblazing AI‑powered platform that transforms how businesses manage IT operations, field service, and application development. Since its founding in 2004, brighthush has grown into a global leader with a vibrant community of over 10,000 employees worldwide. Our mission is to empower organizations to unlock the full potential of their digital ecosystems, driving innovation, efficiency, and measurable business outcomes.

Why Join brighthush?

At brighthush, we believe that technology should be a catalyst for growth, not a barrier. As a Remote Customer Success Manager, you will be at the forefront of this vision, partnering with enterprise customers across the United States to help them realize tangible value from our platform. You’ll work in a culture that celebrates curiosity, collaboration, and continuous learning. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic environment where your ideas can shape the future of enterprise technology.

Key Responsibilities

As a Remote Customer Success Manager, you will own the end‑to‑end customer journey, ensuring that each client achieves their desired outcomes and fully leverages the capabilities of the brighthush platform. Your day‑to‑day activities will include:

• Impact Planning & Execution: Design and lead comprehensive Impact Plans that align with each customer’s strategic objectives, ensuring clear milestones, success metrics, and ROI.
• Trusted Relationship Building: Cultivate deep, trusted relationships with technical stakeholders, decision‑makers, and executive sponsors, becoming the go‑to advocate for their success.
• Cross‑Functional Collaboration: Act as the central liaison between the customer and internal teams—Product, Engineering, Support, and Sales—to orchestrate solutions that meet or exceed expectations.
• Value Realization & Upsell Opportunities: Identify and articulate opportunities for additional platform adoption, feature enhancements, and strategic initiatives that drive incremental value.
• Customer Advocacy & Feedback Loop: Champion the customer’s voice within brighthush, translating insights into product improvements and service enhancements.
• Performance Reporting: Deliver regular, data‑driven reports to customers and internal stakeholders, highlighting progress, challenges, and next steps.
• Risk Management: Proactively identify potential risks to customer success and develop mitigation plans to ensure continuity and satisfaction.

Essential Qualifications

• Minimum 3 years of experience in a Customer Success Manager, Technical Account Manager, or similar customer‑facing technical role.
• At least 2 years of hands‑on service delivery or technical account management in post‑ and/or pre‑sales environments.
• Strong communication and presentation skills, capable of engaging both technical teams and executive audiences.
• 3+ years of experience working within IT, security, healthcare technology, or related high‑growth sectors.
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.

Preferred Qualifications

• Experience with enterprise SaaS platforms or cloud‑based solutions.
• Knowledge of IT service management (ITSM) frameworks such as ITIL.
• Prior exposure to AI or machine‑learning product ecosystems.
• Proficiency in data analytics tools (e.g., Tableau, Power BI) for performance reporting.
• Demonstrated success in driving adoption, renewal, or expansion within a portfolio of enterprise accounts.

Skills & Competencies

• Strategic Thinking: Ability to translate business goals into actionable success plans.
• Customer‑Centric Mindset: Passion for delivering exceptional service and measurable outcomes.
• Project Management: Skilled at coordinating cross‑functional initiatives, managing timelines, and ensuring deliverables.
• Analytical Acumen: Comfortable working with data to assess performance, identify trends, and recommend improvements.
• Adaptability: Thrives in a fast‑paced, evolving environment and can pivot quickly to meet changing priorities.
• Collaboration & Influence: Works effectively with internal stakeholders and external partners to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs with senior leaders across product, engineering, and sales.
• Access to industry‑leading training resources, certifications, and conferences.
• Clear career pathways from Customer Success Manager to Senior Manager, Director, or VP of Customer Success.
• Opportunities to lead cross‑functional initiatives, influencing product roadmap and customer experience.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that respect work‑life balance.
• Weekly virtual team huddles and monthly all‑hands meetings.
• A vibrant community of peers across the U.S., with opportunities for virtual coffee chats and knowledge sharing.
• Inclusive policies that celebrate diversity and foster belonging.
• Access to cutting‑edge tools and technology that enable seamless remote collaboration.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including mental health resources and virtual fitness classes.
• Annual company retreats and team‑building events.

H1B Sponsorship

brighthush has a strong track record of sponsoring H1B visas, with a history of supporting international talent. While sponsorship is not guaranteed for every role, we encourage qualified candidates to apply and discuss eligibility during the interview process.

Ready to Make an Impact?

If you are a proactive, customer‑focused professional who thrives on building lasting relationships and driving measurable business value, we want to hear from you. Join brighthush and help shape the future of enterprise technology while advancing your career in a supportive, innovative environment.