Remote Customer Success & Sales Specialist – Home‑Based Insurance & Client Experience Champion

About brighthush

At brighthush, we are redefining the way individuals and organizations achieve their growth goals. Our mission is simple yet powerful: help you reach your objectives by focusing on what truly matters—your success, not ours. We start by deeply understanding how you and your organization operate, then we craft tailored action plans that eliminate waste, streamline processes, and pave a clear path to realizing your dreams.

As a leader in the insurance and customer experience space, brighthush blends cutting‑edge technology with a human‑centric approach. We empower our team members to become trusted advisors, delivering exceptional service and insightful solutions that build lasting relationships.

Why Join brighthush?

If you are looking for a flexible, remote role that offers growth, learning, and the chance to make a real impact, brighthush is the place for you. We welcome candidates from 41 of the 50 U.S. states (excluding AK, CA, CO, HI, IL, MA, MD, NY, and WA). Our remote work model means you can work from the comfort of your home while enjoying the support of a vibrant, community‑focused organization.

• Fully remote work environment
• Supportive, knowledgeable leadership that encourages growth
• Diverse, community‑mindful culture that values every voice
• Unlimited learning opportunities and career‑growth pathways
• Free licensing courses (paid for your time) accessible from any internet‑connected device
• Flexible study sessions designed to fit your schedule
• All state licensing exam fees covered by brighthush
• Annual license renewal support as your employer
• Company‑provided computer once you secure your license
• Competitive performance bonuses and comprehensive benefits

Key Responsibilities

As a brighthush Customer Experience Champion, you will be the frontline of our client relationships. Your role blends sales, support, and consultative guidance to ensure every customer interaction is memorable and value‑driven.

• Assist individuals in understanding their coverage options and selecting the best products and services to meet their unique needs.
• Provide full‑lifecycle customer service and sales, handling inbound inquiries and proactively reaching out for follow‑ups.
• Respond to customer questions with empathy, active listening, and efficient problem resolution.
• Identify additional needs and upsell complementary products or services that enhance the customer’s experience.
• Maintain accurate, confidential records in compliance with privacy regulations.
• Collaborate with cross‑functional teams to refine processes and share best practices.
• Participate in ongoing training to become a subject‑matter expert in insurance products and customer experience strategies.

Essential Qualifications

• High‑speed internet connection (minimum 15 Mbps)
• Strong self‑discipline, tenacity, and a genuine passion for helping others.
• High school diploma or equivalent (additional education is a plus).
• Proficiency with MS Windows and common office applications.
• Excellent verbal and written communication skills.
• Ability to maintain strict confidentiality of customer data.
• Strong customer‑service orientation and problem‑solving mindset.

Preferred Qualifications

• Prior experience in insurance sales or customer support.
• Knowledge of state licensing requirements for insurance agents.
• Experience with CRM systems and data entry.
• Demonstrated ability to meet or exceed sales targets.
• Comfortable with coaching and mentoring peers.

Skills & Competencies

• Customer‑centric mindset with a focus on delivering value.
• Strong analytical and decision‑making abilities.
• Adaptability to changing priorities and fast‑paced environments.
• Time‑management skills to handle multiple tasks and deadlines.
• Team‑player attitude with a collaborative spirit.
• Tech‑savvy and quick to learn new tools and platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As you master the fundamentals of insurance sales and customer experience, you’ll have the chance to advance into senior advisory roles, team leadership positions, or specialized product development teams. Our internal training programs, mentorship initiatives, and cross‑departmental projects provide a clear roadmap for career progression.

Work Environment & Culture

Our culture is built on trust, transparency, and a shared commitment to excellence. You’ll join a family‑friendly, high‑energy team that celebrates wins, learns from challenges, and supports each other both professionally and personally. Remote work is fully supported with the tools and resources you need to stay connected and productive.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance plans
• Life insurance and disability coverage
• 401(k) retirement plan with company match
• Health Savings Account (HSA) options
• Paid time off (vacation, sick leave, and personal days)
• Employee Assistance Program (EAP) for mental health support
• Financial assistance for fertility treatments
• Flexible work hours and the ability to work evenings or weekends as needed
• Regular recognition programs and employee awards

Physical & Mental Demands

This role requires the ability to operate a computer and phone, manage multiple tasks, and communicate effectively with customers and colleagues. You must be able to handle the stress associated with meeting deadlines, maintain a consistent schedule (including evenings and weekends when necessary), and demonstrate reliable attendance.

Why You Are the Perfect Fit

If you are a motivated, compassionate individual who thrives in a remote setting and is eager to grow into a licensed insurance professional, brighthush offers the platform to transform your potential into tangible success. We provide the training, support, and resources you need to excel.

Ready to Apply?

Join brighthush and become a pivotal part of a team that values innovation, customer satisfaction, and personal growth. Click the link below to submit your application and start your journey toward a rewarding career in insurance and customer experience.