Remote Customer Success & Sales Specialist – Lead Generation & Client Engagement Expert – Accelerate Your Career in Customer Success & Sales at brighthush

About brighthush

brighthush is a trailblazing, fully remote-first platform that is redefining how individuals and families access essential life services. From financial planning and wellness coaching to educational guidance and beyond, we combine cutting‑edge technology with a human‑centric approach to deliver high‑quality, life‑changing support that is both affordable and effortless. With a rapidly expanding team of more than 250 dedicated professionals, we are on a mission to empower people to reach their goals and live their best lives.

Our culture is built on curiosity, empathy, and a relentless drive to help others succeed. We celebrate diversity, champion continuous learning, and foster an environment where every team member can thrive—no matter where they are located. If you are passionate about customer service, eager to learn, and excited to contribute to a mission‑driven company, brighthush is the place for you.

Why This Role is a Game‑Changer

We are looking for an energetic, customer‑centric professional to join our Remote Customer Success & Sales team. This entry‑level position is ideal for recent graduates, career switchers, or anyone eager to launch a career in sales and client service. You will receive comprehensive training, ongoing mentorship, and the chance to grow into a senior sales or account management role—all while working from the comfort of your own home.

What makes this opportunity stand out?

• 100% remote work with flexible hours that fit your lifestyle.
• No cold‑calling—leads are provided, so you can focus on building relationships.
• Competitive base pay plus uncapped commission and bonus structures.
• Clear career progression pathways and professional development programs.
• A supportive, high‑energy culture that celebrates wins and encourages learning.

Key Responsibilities

As a Remote Customer Success & Sales Specialist, you will be the first point of contact for potential clients and a trusted advisor throughout their journey with brighthush. Your day‑to‑day tasks will include:

• Engaging with inbound leads and existing customers via phone, email, and chat.
• Conducting needs assessments to understand each client’s unique goals.
• Presenting brighthush products and services in a clear, compelling manner.
• Answering product, pricing, and policy questions with confidence and accuracy.
• Following up on leads, nurturing relationships, and converting prospects into satisfied customers.
• Maintaining accurate, up‑to‑date customer records in our CRM system.
• Collaborating with the marketing and product teams to provide feedback on customer pain points.
• Meeting or exceeding monthly sales targets and customer satisfaction metrics.
• Participating in regular training sessions and team meetings to stay current on product updates.
• Identifying upsell and cross‑sell opportunities within existing accounts.
• Documenting customer interactions and insights to inform future outreach strategies.
• Assisting with the creation of sales collateral and case studies.
• Contributing to the continuous improvement of our sales playbook and onboarding materials.

Essential Qualifications

We’re looking for candidates who bring the following:

• High school diploma or equivalent; bachelor’s degree preferred.
• Strong verbal and written communication skills in English.
• Positive, solution‑oriented attitude with a genuine desire to help others.
• Basic computer literacy—comfortable using email, spreadsheets, and CRM tools.
• Prior experience in sales, customer service, or a related field is a plus but not required.
• Self‑motivated, disciplined, and able to manage time effectively in a remote setting.
• Proficiency with Microsoft Office Suite or Google Workspace.
• Strong organizational skills and attention to detail.
• Ability to work independently while collaborating with a distributed team.

Preferred Qualifications

These additional skills will set you apart:

• Experience with customer relationship management (CRM) platforms such as Salesforce or HubSpot.
• Knowledge of the financial, wellness, or educational services industry.
• Previous remote work experience or a proven track record of working independently.
• Fluency in a second language (Spanish, French, Mandarin, etc.) is a bonus.
• Demonstrated ability to meet or exceed sales quotas in a previous role.
• Experience with data analytics tools or reporting dashboards.
• Background in digital marketing or content creation.

Core Skills & Competencies

Success in this role requires a blend of soft and hard skills:

• Customer‑First Mindset: Empathy, active listening, and a genuine interest in solving client problems.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Problem‑Solving: Ability to identify obstacles and propose practical solutions quickly.
• Adaptability: Comfortable navigating changing priorities and new technologies.
• Time Management: Prioritizing tasks, meeting deadlines, and staying organized in a remote environment.
• Team Collaboration: Willingness to share insights and support colleagues across departments.
• Data‑Driven Decision Making: Using metrics and analytics to refine outreach strategies.
• Resilience: Maintaining enthusiasm and focus during high‑volume periods.
• Tech Savvy: Quick to learn new software and tools.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Success & Sales Specialist, you’ll have access to:

• Structured onboarding program with mentorship from senior sales leaders.
• Monthly skill‑building workshops covering advanced sales techniques, product knowledge, and industry trends.
• Certification pathways in sales, customer success, and digital marketing.
• Clear promotion tracks to Senior Sales Representative, Account Manager, or Sales Manager roles.
• Cross‑functional projects that expose you to product development, marketing, and operations.
• Annual performance reviews with personalized development plans and goal setting.
• Opportunities to lead initiatives, such as creating new sales funnels or improving customer onboarding processes.
• Access to a curated library of industry research, case studies, and best‑practice guides.

Work Environment & Culture

Our remote culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Fully equipped home‑office stipend to ensure you have the right tools.
• Regular virtual team gatherings, happy hours, and community events.
• Open communication channels—Slack, Zoom, and weekly all‑hands meetings.
• A culture of recognition—spot awards, shout‑outs, and quarterly team celebrations.
• Commitment to work‑life balance—flexible hours and unlimited vacation policy.
• Inclusive hiring practices and a diverse workforce that reflects the communities we serve.
• Access to a global network of peers and mentors across multiple time zones.
• Annual company retreats and optional in‑person meet‑ups for team bonding.

Compensation, Perks, & Benefits

We offer a competitive total rewards package designed to support your professional and personal well‑being:

• Base salary ranging from $35,000 to $45,000, depending on experience.
• Uncapped commission structure with quarterly bonuses for top performers.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Life and disability insurance.
• Professional development stipend and tuition reimbursement.
• Wellness program access, including virtual fitness classes and mental health resources.
• Paid time off: 15 days of vacation, 10 sick days, and 10 paid holidays.
• Remote work stipend to cover internet, utilities, and office supplies.
• Employee referral bonus program.
• Access to a company‑wide learning platform with courses in sales, leadership, and technology.

How to Apply

Ready to take the next step in your career? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Remote Customer Success & Sales Specialist role at brighthush. We’re excited to learn how your passion for customer service and sales can help us continue to grow and make a difference in people’s lives.

Click the link below to apply now and join a team that values innovation, integrity, and impact.

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