Remote Customer Success Specialist
Remote Customer Success Specialist Full-Time | Remote (US) | Monday to Friday, 9 to 6 Eastern (6 to 3 Pacific) | $18 to $22 per hour Insurance agents count on their CRM to follow up with leads and book appointments. When something breaks or they need help, you're who they reach. You'll be the person who gets new agents set up the right way, fixes what's wrong fast, and makes customers feel taken care of. This role is for someone who loves customer support, writes and speaks clearly, and doesn't let a ticket sit.
What You'll Do
Run onboarding Zoom calls with new agents Set up new agent accounts inside the CRM Register business phone numbers so agents can text their leads (A2P texting registration) Work the support ticket queue Run support Zoom calls with agents who need help Answer support emails Fix and correct account problems What You Need A bachelor's degree 2+ years in customer support, customer success, or account management Experience supporting customers on a software product, helping them set up or fix things inside the software Excellent written and spoken communication A calm, professional manner, even with a frustrated customer Strong attention to detail. Small mistakes in account setup cause big problems later. Available Monday to Friday, 9 AM to 6 PM Eastern Reliable high-speed internet at home You must live in the United States and be authorized to work here without sponsorship What Makes You Stand Out Experience with GoHighLevel (HighLevel) or a similar CRM Experience in the insurance industry, or an insurance license Experience with Meta (Facebook) Ads Manager None of these are required. Pay, Schedule, and Benefits $18 to $22 per hour, based on experience Full-time, direct hire. You'll be a W-2 employee of the company, not a contractor or temp. Monday to Friday, 9 AM to 6 PM Eastern (1 hour unpaid lunch) 100% remote within the United States Paid time off Paid holidays
How to Apply
Click Apply to fill out our application. It takes about 5 minutes. Have your resume ready. You'll write a short reply to a customer and answer one technical question. Take your time on them. They're the first thing the hiring team reads.