Remote Customer Success Specialist – Client Engagement & HR Services Champion at brighthush
About brighthush and the Future of HR Services
brighthush is a forward‑thinking HR technology and services provider that empowers care‑giving organizations to thrive. By combining cutting‑edge cloud platforms with a deep understanding of the unique challenges faced by healthcare and social‑service providers, we deliver end‑to‑end solutions that streamline payroll, benefits, workers’ compensation, and general HR support. Our mission is simple yet powerful: to transform workforce outcomes for care providers through industry‑focused, data‑driven HR services.
At brighthush, we believe that people are the heart of every organization. Our culture is built on five core values—positivity, curiosity, accountability, gratitude, and growth—that guide every interaction, decision, and innovation. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that encourages learning, celebrates achievements, and rewards impact.
Why This Role Matters
As a Remote Customer Success Specialist, you will be the frontline advocate for our clients. Your primary responsibility is to ensure that every client interaction ends with a positive, solution‑oriented outcome. You’ll own the entire lifecycle of a support ticket—from initial receipt to first‑time resolution—while fostering long‑term relationships that drive client satisfaction and retention.
In this role, you will:
- Serve as the main point of contact for a portfolio of care‑provider clients.
- Resolve complex inquiries and escalations with a focus on first‑time resolution.
- Collaborate with cross‑functional teams (Product, Sales, Implementation, and Finance) to deliver seamless client experiences.
- Document and analyze support trends to identify opportunities for process improvement.
- Advocate for clients internally, ensuring their needs are reflected in product enhancements and service offerings.
Key Responsibilities
Client Engagement & Support
- Respond to client inquiries via phone, email, and chat within SLA guidelines.
- Diagnose and troubleshoot issues related to payroll, benefits, workers’ compensation, and HRIS usage.
- Escalate complex problems to specialized teams while maintaining clear communication with the client.
- Provide proactive guidance on best practices for Apply for this job