Remote Customer Success Specialist – Healthcare & Bioelectronics – Patient Engagement & Product Support at brighthush

About brighthush

brighthush is a pioneering bioelectronic medicine company that is redefining the way chronic diseases are treated. By combining cutting‑edge wearable neuromodulation technology with a patient‑centric approach, we empower individuals to manage conditions such as chronic pain, inflammatory disorders, and metabolic syndromes with minimal invasiveness. Founded in 2014, brighthush has grown into a vibrant, high‑impact organization headquartered in San Mateo, California, with a dedicated team of 51‑200 professionals who are passionate about transforming healthcare through innovation.

Our mission is simple yet ambitious: to deliver safer, more effective, and accessible therapies that improve the quality of life for millions worldwide. We do this by investing in research, collaborating with clinicians, and building a robust ecosystem that supports patients, study participants, and healthcare providers at every touchpoint.

Why Join brighthush?

At brighthush, you’ll be part of a culture that values curiosity, collaboration, and continuous learning. We believe that the best solutions come from diverse perspectives, so we foster an inclusive environment where every voice is heard. As a Remote Customer Success Specialist, you’ll have the flexibility to work from anywhere in the United States while enjoying the same level of engagement, impact, and professional growth as if you were in the office.

We offer:

• Competitive base salary with performance‑based bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) plan with company match
• Unlimited paid time off and flexible work hours
• Generous parental leave and family‑support benefits
• Ongoing training, mentorship, and access to industry conferences
• Equity opportunities for eligible employees
• State‑of‑the‑art remote work tools and a fully funded home office stipend

Role Overview

As a Remote Customer Success Specialist at brighthush, you will be the frontline advocate for our patients, study participants, clinicians, and internal teams. Your primary mission is to ensure that every stakeholder experiences seamless product adoption, optimal usage, and outstanding support. You will act as a trusted advisor, subject‑matter expert, and bridge between the customer and cross‑functional teams such as Marketing, Product Development, Sales, and Clinical Operations.

Key Responsibilities

• Build and nurture relationships with patients, study participants, clinicians, and internal stakeholders to understand their needs and ensure satisfaction.
• Serve as the authoritative voice for brighthush products, providing clear, concise, and empathetic communication across all customer touchpoints.
• Maintain deep product knowledge by staying current with the latest device features, clinical guidelines, and regulatory updates.
• Collaborate cross‑functionally with Clinical Studies, Product Development, Quality, Operations, and Sales to share customer insights and drive continuous improvement.
• Deliver product support to all customers, troubleshooting issues, escalating when necessary, and ensuring timely resolution.
• Document interactions accurately in our CRM system, capturing key details, follow‑ups, and escalation paths.
• Conduct training sessions for patients and study participants, ensuring they can safely and effectively use our wearable devices.
• Act as a subject‑matter expert for internal teams, providing guidance on product usage, best practices, and customer feedback.
• Advocate for patients by voicing their concerns, preferences, and success stories to influence product roadmap and service enhancements.
• Support emerging business models such as subscription services, telehealth integrations, and remote monitoring initiatives.
• Partner with Marketing, Product, and Sales to refine messaging, create educational content, and develop targeted outreach strategies.
• Assist Territory Managers with customer outreach, onboarding, and retention efforts as needed.

Essential Qualifications

• Bachelor’s degree or higher in a related field (e.g., Healthcare, Business, Engineering).
• Minimum of 3 years of experience in medical device or healthcare customer support, with direct interaction with patients or clinicians.
• Proven track record of delivering exceptional customer service and building long‑term relationships.
• Excellent verbal and written communication skills, with the ability to translate complex technical information into clear, actionable guidance.
• Strong interpersonal skills and a collaborative mindset, comfortable working with cross‑functional teams.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and other customer‑support tools.
• Demonstrated problem‑solving abilities, with a proactive approach to identifying root causes and implementing solutions.
• Authorized to work in the United States on a full‑time basis, or eligible for work authorization through a sponsorship path that brighthush can support.

Preferred Qualifications

• Experience with wearable medical devices or digital health solutions.
• Knowledge of regulatory frameworks such as FDA, CE, and ISO standards.
• Background in clinical research or study coordination.
• Fluency in additional languages to support diverse patient populations.
• Experience with data analytics tools and reporting dashboards.

Core Competencies

• Customer‑centric mindset – always putting the patient’s experience first.
• Adaptability – thriving in a fast‑moving, evolving environment.
• Strategic thinking – aligning customer insights with business objectives.
• Collaboration – working seamlessly across departments to achieve shared goals.
• Technical aptitude – quickly mastering new tools, devices, and processes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be dynamic and rewarding. As you master customer success, you can explore roles such as:

• Senior Customer Success Manager – leading a team of specialists and shaping the customer experience strategy.
• Product Manager – translating customer feedback into product enhancements and roadmap priorities.
• Clinical Operations Lead – overseeing study participant engagement and data collection processes.
• Business Development Manager – identifying new partnership opportunities and expanding market reach.

We invest heavily in professional development, offering access to industry certifications, leadership training, and mentorship programs. You’ll also have the chance to attend global conferences, contribute to white papers, and present at medical device symposiums.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere in the United States while staying connected through:

• Weekly virtual team huddles and cross‑functional syncs.
• Monthly all‑hands meetings featuring product updates, success stories, and company milestones.
• Open‑door communication channels with leadership and peers.
• Regular virtual social events, wellness challenges, and community service initiatives.

We celebrate diversity, equity, and inclusion, and we’re committed to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work.

Compensation & Benefits

While specific figures vary based on experience, the typical compensation package for this role includes:

• Competitive base salary ranging from $70,000 to $90,000 annually.
• Performance‑based bonus potential up to 10% of base salary.
• Equity options for eligible employees, aligning your success with the company’s growth.
• Full health, dental, and vision coverage, including telehealth services.
• 401(k) with company match up to 5%.
• Unlimited paid time off, flexible work hours, and a generous parental leave policy.
• Home office stipend and access to the latest collaboration tools.

How to Apply

Ready to make a tangible impact on patient lives while advancing your career in a cutting‑edge industry? Apply now to join brighthush as a Remote Customer Success Specialist and help us shape the future of healthcare.