Remote Position
[Remote] Customer Support
🌍 Remote · Canada
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. AFC Industries is hiring a Customer Support Team Member to support its Account Management team and ensure customer requests, order activity, and administrative processes are completed accurately and efficiently. The role reviews contracts, enters and maintains orders, monitors the order board, and communicates potential issues to help prevent customer impact.
Responsibilities
- Contract Review
- Order Entry & order board
- Communicate potential issues to the Account Manager or Leads
- Assist Account Managers
- Follow applicable policies, procedures, and work
- Support department and continual improvement
- Execute all other duties as
Skills
- Customer Focus
- Accuracy and Attention to Detail
- Communication
- Organization and Time Management
- Teamwork and Collaboration
- Accountability
- Problem Solving
- Professionalism
- Quality and Compliance
- Continuous Improvement
- Confidentiality and Integrity
- Experience reviewing documents, purchase orders, contracts, or customer requirements
- Experience working in a high-volume, deadline-driven environment
- Experience supporting customers or internal sales/account management teams
- CRM, order management, and other business systems
- Microsoft Office Products
- ERP Systems
- Associate degree in Business, Business Administration, Supply Chain, Operations, Distribution, or a related field preferred
- 1–3 years of experience in customer service, order entry, sales support, administrative support, inside sales, or a related role preferred
- Experience processing customer orders or working with an ERP, order management, or business system preferred
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Company Overview