Remote Customer Support Assistant – Client Experience Coordinator & Virtual Event Support Specialist

About brighthush

At brighthush, we’re redefining the way businesses connect with their customers in a fully digital world. Our mission is to empower brands to deliver seamless, personalized experiences that turn first‑time visitors into lifelong advocates. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, brighthush is the place where talent meets opportunity. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that values your unique perspective and encourages you to grow both personally and professionally.

Why Join brighthush?

Working remotely from anywhere in the world, you’ll become an integral part of a high‑performing team that thrives on creativity, data‑driven insights, and a passion for customer delight. We believe that the best ideas come from diverse voices, so we’re committed to fostering an inclusive culture where every team member feels heard, respected, and empowered to make an impact.

Key Responsibilities

As a Remote Customer Support Assistant at brighthush, you’ll be the frontline champion of our client relationships. Your day‑to‑day tasks will include:

• Client Communication: Respond to inquiries via email, live chat, and phone with professionalism and empathy, ensuring every client feels valued.
• Event & Appointment Coordination: Manage calendars, confirm schedules, and coordinate itineraries for virtual and in‑person events, guaranteeing flawless execution.
• Data Management: Maintain accurate, up‑to‑date records of client interactions, preferences, and feedback in our CRM system.
• Cross‑Functional Collaboration: Partner with marketing, product, and operations teams to resolve time‑sensitive issues and streamline processes.
• Process Improvement: Identify bottlenecks in client workflows and propose solutions that enhance efficiency and client satisfaction.
• Quality Assurance: Monitor service metrics, gather client feedback, and contribute to continuous improvement initiatives.

Essential Qualifications

• Minimum of 18 years of age with a valid work permit for remote work.
• Reliable access to a computer or smartphone with high‑speed internet connectivity.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong organizational abilities and meticulous attention to detail.
• Proficiency with collaboration tools such as Slack, Microsoft Teams, or Google Workspace.
• Self‑motivated, proactive, and capable of working independently while staying aligned with team goals.

Preferred Qualifications

• Prior experience in administrative support, call centers, hospitality, or event management.
• Familiarity with CRM platforms (e.g., HubSpot, Salesforce) and ticketing systems.
• Experience handling high‑volume client interactions and managing multiple priorities simultaneously.
• Knowledge of customer experience best practices and a passion for delivering outstanding service.
• Basic data analysis skills and comfort with spreadsheets and reporting tools.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help clients succeed and a knack for turning challenges into opportunities.
• Communication Excellence: Clear, concise, and friendly communication across all channels.
• Time Management: Ability to juggle multiple tasks, meet deadlines, and adapt to changing priorities.
• Problem‑Solving: Quick thinker who can diagnose issues, propose solutions, and follow through to resolution.
• Team Player: Collaborative spirit, open to feedback, and eager to share insights with colleagues.
• Tech Savvy: Comfortable learning new software and tools on the fly.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Monthly learning sessions on customer experience, product knowledge, and industry trends.
• Mentorship programs pairing you with senior leaders in client success and operations.
• Opportunities to lead small projects or initiatives that directly impact client satisfaction.
• Clear career pathways that can lead to roles such as Client Success Manager, Operations Lead, or Product Support Specialist.
• Annual performance reviews that focus on growth, skill acquisition, and career aspirations.

Work Environment & Culture

Our remote-first culture means you can work from anywhere, as long as you have a stable internet connection. We celebrate flexibility, but we also value structure: weekly team stand‑ups, bi‑weekly one‑on‑ones, and quarterly town halls keep everyone aligned and engaged. Diversity, equity, and inclusion are not buzzwords at brighthush—they’re the foundation of our daily interactions and decision‑making processes.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and location, we offer competitive pay that reflects the value you bring to our team. In addition to your base compensation, you’ll enjoy:

• Daily or weekly pay options for flexibility.
• Fully remote work setup stipend (covering home office equipment and internet).
• Health, dental, and vision insurance options for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, or conferences.
• Access to exclusive company perks such as wellness programs, virtual team events, and employee discounts.
• Annual performance bonuses tied to team and company success.

How to Apply

Ready to elevate your career and make a tangible impact on client experiences worldwide? Submit your resume, a brief cover letter outlining why you’re the perfect fit for brighthush, and any relevant portfolio or work samples. We’re excited to learn how your skills and passions align with our mission.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Join brighthush Today

Take the next step in your career and join a team that values innovation, collaboration, and customer delight. As a Remote Customer Support Assistant, you’ll be at the heart of our client relationships, ensuring every interaction is smooth, professional, and memorable. Apply now and help us shape the future of customer experience—one conversation at a time.