Remote Customer Support Coordinator – Travel Planning & Client Relations Specialist for brighthush

About brighthush and the Travel Experience Revolution

At brighthush, we believe that every journey should be as memorable as the destination itself. Our mission is to transform ordinary travel into extraordinary experiences by combining cutting‑edge technology, personalized service, and a passion for discovery. As a global leader in travel solutions, brighthush partners with top airlines, hotels, cruise lines, and local guides to curate seamless itineraries that delight our clients and inspire wanderlust.

We’re looking for a dedicated Remote Customer Support Coordinator to join our vibrant, fast‑moving team. In this role, you’ll be the first point of contact for our clients, ensuring that every interaction is smooth, informative, and tailored to their unique preferences. Whether you’re answering a quick question about a flight change or helping a family plan a multi‑destination adventure, your expertise will help shape unforgettable travel stories.

Key Responsibilities

As a Remote Customer Support Coordinator at brighthush, you’ll be responsible for a wide range of client‑facing tasks that keep our travelers satisfied and our operations running flawlessly. Your day‑to‑day duties will include:

• Client Communication Hub: Serve as the primary point of contact for all client inquiries via email, phone, and messaging platforms. Respond promptly, accurately, and with a friendly tone that reflects brighthush’s brand values.
• Travel Planning & Coordination: Assist clients in selecting accommodations, cruises, vacation packages, and ancillary services. Use our proprietary booking tools to create itineraries that match their preferences and budget.
• Reservation Management: Handle booking confirmations, ticket issuance, and itinerary updates. Ensure all details are captured correctly in our CRM and that clients receive timely updates.
• Destination Research: Conduct in‑depth research on destinations, resorts, local attractions, and travel advisories. Provide clients with insightful recommendations that enhance their travel experience.
• Record Keeping & Documentation: Maintain organized, up‑to‑date records of client details, preferences, and booking history. Ensure data integrity and confidentiality in compliance with privacy regulations.
• Pre‑Travel & Post‑Travel Support: Offer guidance on travel essentials (visa requirements, packing lists, health advisories) and follow up after trips to gather feedback and address any post‑trip concerns.
• Supplier Collaboration: Liaise with hotels, airlines, cruise lines, and local vendors to secure reservations, negotiate rates, and resolve any issues that arise during the booking process.
• Continuous Improvement: Identify opportunities to streamline processes, enhance client satisfaction, and contribute to the development of new support tools and resources.

Essential Qualifications

• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong organizational abilities with a proven track record of managing multiple client requests simultaneously.
• Comfortable working independently in a remote environment, demonstrating self‑motivation and accountability.
• High attention to detail and a proactive problem‑solving mindset.
• Basic computer literacy and proficiency with internet navigation, email clients, and standard office software.
• Customer‑service experience in hospitality, travel, or a related field is highly desirable but not mandatory.

Preferred Qualifications

• Prior experience in travel planning, tour operations, or a customer‑facing role within the hospitality industry.
• Familiarity with travel booking platforms (e.g., Amadeus, Sabre, Expedia, or similar) and CRM systems.
• Knowledge of global travel trends, visa requirements, and health & safety protocols.
• Experience with data entry, spreadsheet management, and basic reporting.
• Demonstrated ability to work effectively across time zones and cultural contexts.

Key Skills & Competencies

• Client‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving: Ability to troubleshoot issues quickly and propose creative solutions.
• Tech Savvy: Comfortable learning new tools and platforms on the fly.
• Time Management: Prioritizing tasks effectively to meet deadlines in a fast‑paced environment.
• Adaptability: Thriving in a dynamic, evolving travel landscape.

Career Growth & Learning Opportunities

At brighthush, we invest in the professional development of every team member. As a Remote Customer Support Coordinator, you’ll have the chance to:

• Progress into senior support roles, such as Lead Customer Success Specialist or Client Relations Manager.
• Transition into product or operations teams, leveraging your on‑ground experience to shape future travel solutions.
• Participate in cross‑functional projects that influence the direction of our travel offerings.
• Access a comprehensive learning library that includes industry certifications, travel workshops, and soft‑skill training.
• Attend virtual conferences, webinars, and networking events with industry leaders.

Work Environment & Culture at brighthush

Our culture is built on collaboration, innovation, and a shared love for travel. Even though you’ll be working remotely, you’ll feel part of a close‑knit community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack, Microsoft Teams, and Zoom.
• Regular virtual coffee breaks and informal “show & tell” sessions.
• A culture that celebrates diversity, inclusion, and personal growth.
• Flexible work hours that respect your personal life and time zone.

Compensation, Perks & Benefits

While this role is structured as an independent contractor, we offer a competitive performance‑based earning model with no cap. In addition to your base rate, you’ll enjoy:

• Access to a suite of travel tools and resources that you can use personally.
• Ongoing mentorship from senior team members and industry experts.
• Regular performance reviews and feedback loops to help you grow.
• Flexible remote schedule that allows you to balance work and life.
• Opportunity to earn bonuses based on client satisfaction metrics and referral programs.
• Discounts on travel bookings for you and your family.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re contributing to a mission that transforms how people experience the world. You’ll:

• Work with a passionate, supportive team that values your voice.
• Be empowered to make decisions that directly impact client happiness.
• Gain hands‑on experience in the travel industry, positioning you for future leadership roles.
• Enjoy the freedom of remote work with the stability of a structured support system.
• Be part of a company that rewards excellence, creativity, and dedication.

Ready to Embark on Your Next Career Adventure?

If you’re excited about helping people create unforgettable travel memories, thrive in a remote setting, and want to grow alongside a forward‑thinking travel tech company, we’d love to hear from you. Apply today and let’s explore the world together—one client at a time.