[Remote] Customer Support - Provider

Note: The job is a remote job and is open to candidates in USA. Insight Global is seeking a Provider Relations Customer Support Specialist to support a healthcare Provider Relations team. The role manages inbound provider requests, resolves support issues, and provides clear, professional, timely communication.

Responsibilities

• Manage inbound provider support requests and assist with ticket intake, triage, routing, and resolution
• Respond to provider inquiries professionally and within established service-level expectations
• Meet established daily ticket completion and productivity requirements
• Communicate clearly with providers through written channels, including email and ticketing platforms
• Follow established workflows, policies, procedures, and approved communication macros
• Maintain accurate and organized documentation of provider interactions and resolutions
• Build positive working relationships by approaching provider concerns with professionalism, empathy, and a customer-service mindset
• Participate in scheduled team meetings to receive updates, discuss feedback, and stay aligned on operational processes
• Identify recurring provider questions, grievances, or support issues and escalate trends to the appropriate team
• Flag potential system issues or bugs discovered through recurring provider requests
• Work independently and effectively in a virtual/remote environment

Skills

• 1–2 years of experience in customer service, customer support, customer relations, provider support, help desk, or a similar environment
• Strong written communication skills, particularly the ability to write clear and professional emails
• Strong customer-service mindset with the ability to communicate with empathy
• Excellent organizational skills and attention to detail
• Ability to manage a consistent volume of inbound requests and prioritize work appropriately
• Experience using a ticketing system, case-management platform, CRM, or tracking tool
• Comfortable following defined workflows, policies, and standardized processes
• Ability to work effectively and independently in a remote environment

Benefits

• Remote work environment

Company Overview

Company H1B Sponsorship