[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. A Full Renovation – Home Improvement is seeking a Customer Support Representative to guide customers through solutions and document relevant information. The role handles customer requests, provides guidance using documented processes, escalates issues, verifies account details, and maintains accurate case notes.

Responsibilities

• Respond to customer requests through approved messaging, email, or phone channels
• Provide accurate guidance using documented processes and available resources
• Escalate issues requiring specialist review to the appropriate team
• Verify account details using approved privacy and security procedures
• Use a professional, courteous tone in written and verbal communications
• Document key details so colleagues can continue a case if needed
• Maintain organized notes while handling several active requests

Skills

• Reliable remote collaboration and time-management habits
• Basic familiarity with email, chat, and common office tools
• Ability to stay professional during difficult conversations
• Clear written and spoken English communication skills
• Comfort learning standard support systems and knowledge bases
• We welcome candidates with relevant coursework, project work, or early professional experience

Benefits

• Remote within the United States.

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