[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. A Full Renovation – Residential Remodeling is hiring a Customer Support Representative to assist customers with product and procedure questions. The role involves responding across approved channels, providing guidance from documented processes, following up on cases, and escalating issues when needed.

Responsibilities

• Follow up on unresolved matters and update case status accurately
• Explain routine workflows clearly without promising unsupported outcomes
• Work with teammates to resolve issues that span multiple departments
• Respond to customer requests through approved messaging, email, or phone channels
• Provide accurate guidance using documented processes and available resources
• Escalate issues requiring specialist review to the appropriate team
• Verify account details using approved privacy and security procedures

Skills

• Respect for personal data and privacy processes
• Customer-focused attitude and patient listening habits
• Organized approach to cases, deadlines, and follow-up
• Willingness to ask for guidance and escalate unfamiliar issues
• Problem-solving skills for routine questions and requests

Benefits

• Remote within the United States

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