[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Kontera global is seeking a Customer Support Representative to provide timely, empathetic customer assistance. The role handles customer requests, provides guidance, escalates issues, verifies account details, and documents cases for follow-through.

Responsibilities

• Respond to customer requests through approved messaging, email, or phone channels
• Provide accurate guidance using documented processes and available resources
• Escalate issues requiring specialist review to the appropriate team
• Verify account details using approved privacy and security procedures
• Use a professional, courteous tone in written and verbal communications
• Document key details so colleagues can continue a case if needed
• Maintain organized notes while handling several active requests

Skills

• Organized approach to cases, deadlines, and follow-up
• Willingness to ask for guidance and escalate unfamiliar issues
• Problem-solving skills for routine questions and requests
• Reliable remote collaboration and time-management habits
• Basic familiarity with email, chat, and common office tools
• We welcome candidates with relevant coursework, project work, or early professional experience

Benefits

• Remote within the United States

Company Overview