[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. PT. Multi Screen Indonesia is hiring a Customer Support Representative to provide responsive customer assistance and clear guidance. The role involves documenting and following up on cases, resolving issues with teammates, and escalating matters that require specialist review.

Responsibilities

• Follow up on unresolved matters and update case status accurately
• Explain routine workflows clearly without promising unsupported outcomes
• Work with teammates to resolve issues that span multiple departments
• Respond to customer requests through approved messaging, email, or phone channels
• Provide accurate guidance using documented processes and available resources
• Escalate issues requiring specialist review to the appropriate team
• Verify account details using approved privacy and security procedures

Skills

• Comfort learning standard support systems and knowledge bases
• Ability to document issues accurately and concisely
• Respect for personal data and privacy processes
• Customer-focused attitude and patient listening habits
• Previous customer service experience is helpful but not required

Benefits

• Remote within the United States

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