[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. WorldVia is hiring a Customer Support Representative to support its agency members and help them succeed. The role responds to member inquiries, troubleshoots issues, maintains records, and collaborates across teams to resolve questions and deliver a positive member experience.

Responsibilities

• Respond promptly to member inquiries via phone, email, video calls, and live chat
• Guide new members and make sure they’re excited about our programs and resources
• Troubleshoot issues, investigate solutions, and coach members through next steps
• Maintain accurate member records and document solutions in our systems
• Collaborate with the Agency Development & Service team and other departments to resolve advanced queries
• Inform members about additional products and services to help their business grow
• Meet personal and team support quotas and revenue targets
• Always champion an outstanding member experience

Skills

• 2+ years of customer or client support experience, ideally using CRM/Support Desk tools
• Engaging, empathetic communication—both written and verbal
• Strong phone and active listening skills
• Ability to adapt and respond to different communication styles
• Resourcefulness, self-management, and great researching skills
• Organized, able to multitask, prioritize, and manage time effectively
• High school diploma required
• Experience in the travel industry is a plus!

Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401k with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program
• Remote work

Company Overview