Remote Customer Support Representative & Dispatcher – Waste & Recycling Industry – High‑Impact Client Service & Dispatch Operations at brighthush

About brighthush

brighthush is a leading innovator in the waste and recycling sector, dedicated to transforming how communities manage and reduce their environmental footprint. With a portfolio that spans advanced compaction technology, smart logistics solutions, and sustainable waste‑to‑energy initiatives, brighthush empowers municipalities, commercial enterprises, and residential neighborhoods to achieve cleaner, greener outcomes. Our mission is simple: to make waste management smarter, safer, and more efficient for everyone.

At brighthush, we believe that the people behind the technology are our greatest asset. That’s why we cultivate a culture that values flexibility, collaboration, and continuous learning. Whether you’re a seasoned professional or an emerging talent, you’ll find a supportive environment that encourages ownership, innovation, and personal growth.

Why This Role Matters

As a Remote Customer Support Representative & Dispatcher, you will be the frontline champion for our clients. You’ll handle inquiries, coordinate service calls, and ensure that every interaction reflects brighthush’s commitment to excellence. Your work will directly influence customer satisfaction, operational efficiency, and the overall success of our waste‑management solutions.

Key Responsibilities

• Intake & Process Work Orders: Capture new service requests accurately, validate details, and route them to the appropriate teams.
• Multi‑Channel Communication: Respond to phone calls, emails, and web‑based inquiries with professionalism and empathy.
• Dispatch & Scheduling: Coordinate technicians, schedule service calls, and manage real‑time updates to ensure timely delivery.
• Vendor & Client Liaison: Maintain strong relationships with external vendors and internal stakeholders, ensuring seamless collaboration.
• Issue Resolution: Investigate and resolve customer complaints, escalating when necessary, and following up to guarantee satisfaction.
• Platform Management: Operate and update client web‑based platforms, ensuring data integrity and accurate record‑keeping.
• Documentation & Reporting: Record call details, update accounts, and generate reports to support continuous improvement.
• Process Optimization: Identify bottlenecks, propose solutions, and implement best practices to enhance service delivery.

Essential Qualifications

• Minimum of 5 years of customer support experience within the waste management industry.
• Proven dispatching experience in a fast‑paced, high‑volume environment.
• In‑depth knowledge of compactor and baler operations.
• Proficiency in navigating multiple computer screens simultaneously.
• Strong verbal and written communication skills.
• High level of organization and attention to detail.
• Ability to work independently while maintaining a sense of urgency.

Preferred Qualifications

• Experience with CRM systems and ticketing platforms.
• Background in logistics or supply‑chain coordination.
• Knowledge of environmental regulations and compliance standards.
• Previous remote work experience with a disciplined schedule.
• Fluency in additional languages (e.g., Spanish, French).

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to solve problems.
• Technical Aptitude: Comfortable with industry‑specific tools and general tech platforms.
• Time Management: Ability to juggle multiple tasks and prioritize effectively.
• Analytical Thinking: Identify trends, diagnose issues, and recommend improvements.
• Collaboration: Work seamlessly with technicians, vendors, and internal teams.
• Adaptability: Thrive in a dynamic environment with evolving processes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry conferences, webinars, and certification courses.
• Clear promotion pathways from Customer Support to Operations Manager, Dispatch Lead, or even Product Development roles.
• Cross‑functional projects that broaden your skill set and expose you to new technologies.
• Annual performance reviews with actionable feedback and goal setting.

Work Environment & Company Culture

brighthush champions a culture of flexibility and empowerment. As a remote role, you’ll enjoy:

• Fully remote work with a flexible schedule that respects your time zone.
• Regular virtual team huddles, town‑halls, and informal coffee chats.
• A collaborative platform that encourages idea sharing and peer recognition.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Annual virtual retreats and optional in‑person meet‑ups for team building.

Compensation & Benefits

We offer a competitive hourly rate of $27–$32, translating to an annual salary range of $56,000–$66,000. In addition, you’ll receive:

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and flexible holidays.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Annual performance bonuses and referral incentives.

How to Apply

Ready to make a tangible impact in the waste and recycling industry? Join brighthush and help us shape a cleaner future. Click the link below to submit your application and take the first step toward an exciting career.

Apply to brighthush

We’re Excited to Meet You!

At brighthush, we’re not just building a team; we’re building a community of innovators who are passionate about sustainability and customer service. If you thrive in a fast‑paced, solution‑oriented environment and are eager to contribute to a mission that matters, we want to hear from you. Apply today and become a vital part of our journey toward a greener tomorrow.