[Remote] Customer Support Representative - MN

Note: The job is a remote job and is open to candidates in USA. Family First Life provides insurance-related services and client support. The Customer Support Representative serves as a first point of contact for clients, responds to inquiries through email, phone, and live chat, resolves issues, maintains support documentation, and routes feedback for improvement.

Responsibilities

• Serve as the first point of contact for customer support (primarily via email, phone, and live chat)
• Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey
• Update and maintain accurate support documentation and FAQs
• Collect and route customer feedback for internal improvement
• Demonstrate perseverance and empathy in resolving client concerns
• Learn continuously and share your knowledge with teammates

Skills

• An advocate – You care deeply about the customer experience and stop at nothing to deliver value
• A creative problem solver – You can think outside the box and find the best solution using available tools
• A wordsmith – You're clear, concise, and approachable in both written and verbal communication
• A helper – You're patient and understanding, committed to creating positive interactions
• An organized multitasker – You juggle tasks with ease and maintain high productivity
• A team player – You're collaborative, supportive, and enjoy helping your colleagues succeed
• Excellent written and verbal communication skills
• Commitment to working hard to grow
• A customer-first mindset with a strong desire to assist others
• Comfort with live chat, email communication, and CRM platforms
• Ability to learn quickly, stay organized, and handle multiple priorities
• A positive attitude and a growth mindset – we value coach ability over perfection!
• Previous customer service or soft sales experience is a plus

Benefits

• Weekly pay
• Performance-based bonuses
• Health, life, and retirement benefits
• Merit-based promotions
• Opportunities for advancement into leadership roles
• A supportive, team-oriented culture that values your growth
• Remote-friendly work arrangement

Company Overview