[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Priority Solutions Group is seeking a Customer Support Specialist to assist customers through email, chat, and approved service tools. The role manages support cases, resolves routine issues, and escalates requests requiring specialist assistance.

Responsibilities

• Explain service procedures and common product features in straightforward language
• Identify requests requiring specialist assistance and escalate them appropriately
• Close resolved cases with a concise record of the action taken
• Organize open cases by urgency within established support procedures
• Respond to incoming customer questions using email, chat, or other approved support channels
• Log customer concerns and update support tickets with accurate notes
• Check existing knowledge articles for accurate, up-to-date answers

Skills

• Comfort navigating web-based support tools and account systems
• Accurate note taking and organization of open requests
• Ability to investigate routine issues systematically
• Applicants must be authorized to work in the United States
• Previous customer-facing work is helpful but not required

Benefits

• Remote within the United States

Company Overview