Remote Customer Support Specialist – Day Shift – Multi‑Channel FinTech Support & Customer Experience Champion

About brighthush

brighthush is a forward‑thinking fintech pioneer that empowers medical practices with seamless, buy‑now‑pay‑later payment solutions. Founded in 2019, we have grown to a vibrant team of 501‑1000 professionals headquartered in San Francisco, California, and operating fully remotely across the United States. Our mission is simple: make healthcare payments effortless for providers and patients alike, while delivering a friction‑free experience that drives trust, loyalty, and growth.

At brighthush, we blend cutting‑edge technology with a customer‑centric philosophy. We’re not just a payment platform; we’re a partner that helps medical practices thrive in a rapidly evolving financial landscape. Our culture is built on transparency, collaboration, and a relentless focus on innovation. If you’re passionate about fintech, love solving complex problems, and thrive in a fast‑paced, high‑impact environment, you’ll feel right at home with us.

Why Join brighthush?

As a Remote Customer Support Specialist, you’ll be the frontline ambassador of brighthush, shaping the experience of both providers and patients. You’ll work across multiple channels—phone, live chat, email, and SMS—to resolve inquiries with a single‑touch approach, ensuring every interaction reflects our commitment to excellence. In this role, you’ll not only solve problems but also influence the future of our support processes, collaborate with cross‑functional teams, and contribute to the continuous improvement of our customer journey.

Key Responsibilities

• Deliver Exceptional Service: Resolve provider and consumer inquiries with one‑touch resolution, maintaining a high standard of customer experience across all communication channels.
• Handle High‑Volume Interactions: Manage a large volume of inbound and outbound contacts while preserving quality, accuracy, and efficiency.
• Investigate & Resolve: Thoroughly assess account activity, investigate issues, and provide accurate, timely resolutions that align with company policies.
• De‑Escalate with Empathy: Calm complex situations using professionalism, empathy, and sound judgment, turning challenging moments into positive outcomes.
• Document & Track: Accurately record all customer interactions and account‑level issues in our CRM, ensuring data integrity for future reference.
• Continuous Improvement: Partner with leadership to identify opportunities for enhancing the customer experience, streamlining operational processes, and boosting team effectiveness.
• Cross‑Functional Collaboration: Work closely with product, engineering, finance, and marketing teams to support brighthush’s growth and success in a fast‑paced fintech environment.
• Flexible Scheduling: Maintain schedule flexibility for assigned weekends and select holidays based on business needs.

Essential Qualifications

• Minimum 1 year of experience in customer support or a similar customer‑facing role.
• Proven ability to multi‑task and de‑escalate situations across omni‑channel communication (voice, chat, email, SMS).
• Exceptional organizational skills with a keen eye for detail.
• Strong work ethic and pride in delivering high‑quality performance.
• Self‑motivated and capable of working independently in a fast‑changing environment while maintaining a team‑first mentality.
• Excellent written and verbal communication skills, with meticulous attention to detail.
• High school diploma or GED required.

Preferred Qualifications

• Experience supporting consumer lending, fintech, or other financial products.
• Background in a startup or high‑growth environment.
• Intermediate proficiency in Excel or Google Sheets.
• College degree preferred.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong analytical and troubleshooting abilities.
• Adaptability to new tools, processes, and evolving product features.
• Effective time‑management and prioritization skills.
• Collaboration and teamwork across diverse departments.
• Proficiency in using CRM systems and knowledge‑base platforms.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As you master the intricacies of our support ecosystem, you’ll be positioned for advancement into senior support roles, team lead positions, or cross‑functional roles in product, operations, or customer success. We provide:

• Regular mentorship and coaching sessions.
• Access to industry conferences, webinars, and training courses.
• Internal knowledge‑sharing workshops and lunch‑and‑learn sessions.
• Clear career pathways with defined milestones and performance metrics.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Our remote‑first model empowers you to work from anywhere in the United States, while our virtual collaboration tools keep the team connected. We celebrate diversity, encourage creative thinking, and reward initiative. Our team enjoys:

• Weekly virtual coffee chats and team‑building activities.
• Annual summer and winter retreats that bring the team together in person.
• Flexible work hours to support work‑life balance.
• Open communication channels with leadership and a flat organizational structure.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base salary with a $25,000 annual variable target paid monthly.
• Generous equity grant to share in brighthush’s growth.
• Comprehensive medical, vision, and dental coverage.
• Fully remote work with no relocation costs.
• Paid time off, including holidays and personal days.
• Professional development stipend and access to learning resources.
• Company‑sponsored wellness programs and mental health support.

How to Apply

Ready to become an integral part of brighthush’s mission to revolutionize healthcare payments? Submit your application through our careers portal or click the link below to start your journey with us.