Remote Customer Support Specialist – Property & Casualty (P&C) – Elevate Client Success in Cutting‑Edge Insurance Technology at brighthush

About brighthush

brighthush is redefining the insurance landscape through a blend of artificial intelligence, mobile‑first design, and a relentless focus on the customer experience. Since its inception in 2019, the company has empowered more than five million policyholders to protect cars, homes, motorcycles, and a wide array of valuable assets with a single, frictionless digital interface. By eliminating traditional pain points—paperwork, endless hold music, and fragmented apps—brighthush delivers a transparent, affordable, and truly effortless way to own and protect physical property. The platform’s rapid adoption is a testament to its innovative technology stack, data‑driven insights, and a culture that prizes bold ideas and continuous improvement.

Why Join brighthush?

Choosing a career at brighthush means becoming part of a high‑velocity, mission‑driven organization that values curiosity, ownership, and lifelong learning. Although the company operates on a remote‑first model, it maintains vibrant hubs in Palo Alto, New York City, Chicago, and Toronto for those who thrive in hybrid collaboration. brighthush’s culture is built on three pillars:

• Kindness & Inclusion: Every voice matters, and diverse perspectives are celebrated.
• Collaboration & Transparency: Teams share data openly, celebrate wins together, and iterate quickly.
• Excellence & Impact: Employees are empowered to make decisions that directly affect millions of customers worldwide.

These values have earned brighthush recognition as a top employer in industry publications and a beloved member of the broader tech‑insurance community.

Role Overview

As a Remote Customer Support Specialist – Property & Casualty (P&C), you will serve as the human face of brighthush, delivering empathetic, accurate, and timely assistance to our growing customer base. Your work will directly influence customer satisfaction scores, policy renewal rates, and overall brand loyalty. You will act as a trusted advisor, guiding policyholders through complex coverage decisions while championing the company’s commitment to simplicity and transparency.

Key Responsibilities

• Customer Interaction: Field inbound calls, emails, and live‑chat messages from existing policyholders. Provide clear, concise, and friendly resolutions while adhering to service‑level agreements.
• Policy Management: Execute a broad spectrum of service requests—including adding/removing vehicles or drivers, updating lienholder details, and issuing policy documents—while safeguarding data integrity and compliance.
• Coverage Education: Translate technical insurance terminology into everyday language. Help customers understand coverage options, policy limits, deductibles, and endorsements so they can make confident decisions.
• Retention & Upsell: Identify at‑risk accounts through behavioral cues and usage patterns. Proactively propose tailored solutions, discounts, or additional coverages to retain business and increase lifetime value.
• Data Accuracy & Documentation: Log every interaction, policy change, and follow‑up action in the CRM with meticulous attention to detail, ensuring audit‑ready records.
• Feedback Loop: Capture recurring pain points and product usability concerns. Relay actionable insights to product, engineering, and design teams to influence roadmap priorities.
• Cross‑Functional Collaboration: Partner with retention, underwriting, claims, and product teams on special projects, process improvements, and knowledge‑base enhancements.
• Continuous Learning: Stay current on industry trends, regulatory updates, and brighthush product releases through regular training sessions and self‑directed study.

Essential Qualifications

• Minimum of 2 years experience in a call‑center, contact‑center, or customer‑support environment, preferably within a technology‑driven organization.
• Demonstrated ability to multitask across phone, email, and chat channels while maintaining a high level of accuracy and professionalism.
• Excellent verbal and written communication skills, with a warm, professional tone that builds trust instantly.
• Basic familiarity with Property & Casualty insurance concepts (e.g., liability, comprehensive, collision) is advantageous but not mandatory.
• Proficiency with Microsoft Office Suite and a proven track record of quickly mastering new software platforms, especially CRM tools.
• Reliable high‑speed internet connection and a dedicated, quiet workspace that meets remote‑work standards.

Preferred Qualifications

• Prior experience in the insurance industry or with insurance‑related digital products.
• Hands‑on experience with CRM platforms such as Salesforce, Zendesk, or Freshdesk.
• Willingness to obtain a Property & Casualty license within 60 days of hire; brighthush will cover licensing fees and study resources.
• Fluency in additional languages (Spanish, French, Mandarin, etc.) to support a multicultural customer base.
• Proven ability to work autonomously in a remote setting, demonstrating self‑discipline, time‑management, and proactive communication.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and delivering service that exceeds expectations.
• Analytical Problem‑Solving: Ability to diagnose issues quickly, think critically, and propose effective solutions.
• Attention to Detail: Precision in data entry, policy adjustments, and documentation to avoid costly errors.
• Adaptability: Comfort navigating evolving processes, new product features, and shifting regulatory requirements.
• Team Collaboration: Eagerness to share knowledge, mentor peers, and contribute to a culture of continuous improvement.
• Time Management: Skillful prioritization of tasks in a fast‑paced environment while meeting SLA targets.
• Emotional Intelligence: Ability to remain calm under pressure, empathize with frustrated customers, and de‑escalate tense situations.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As a Customer Support Specialist, you will have access to a robust learning ecosystem designed to accelerate your career trajectory:

• Structured Onboarding: A 4‑week immersive program covering product deep‑dives, compliance fundamentals, and best‑in‑class support techniques.
• Ongoing Training: Monthly webinars on advanced insurance concepts, AI‑driven underwriting, and emerging fintech trends.
• Mentorship Program: Pairing with senior leaders who provide guidance, career coaching, and sponsorship for internal mobility.
• Clear Promotion Pathways: Opportunities to advance into Senior Support Specialist, Team Lead, Operations Manager, or transition into Product, Sales, or Engineering roles.
• Cross‑Functional Projects: Participation in product‑beta testing, policy‑design workshops, and data‑analytics initiatives.
• Certification Support: Funding for industry certifications such as CPCU, AIC, or Certified Customer Service Professional (CCSP).
• Conference Attendance: Paid tickets to leading industry events like InsureTech Connect, SaaS North, and Customer Experience Summit.

Work Environment & Culture

brighthush embraces a remote‑first philosophy, allowing you to work from anywhere within the eligible states or Ontario, Canada. The company provides a comprehensive remote‑work package designed to keep you productive and comfortable:

• Home Office Stipend: Up to $500 for ergonomic furniture, monitors, or other essential equipment.
• High‑Speed Internet Reimbursement: Monthly allowance to ensure reliable connectivity.
• Flexible Scheduling: Choose between a traditional 5‑day, 8‑hour workweek or a compressed 4‑day, 10‑hour schedule.
• Inclusive Culture: Employee resource groups (ERGs) for LGBTQ+, veterans, parents, and multicultural allies foster belonging.
• Virtual Socials: Regular coffee chats, game nights, wellness challenges, and hackathons that keep the team connected.
• Health & Well‑Being: Access to mental‑health counseling, meditation apps, and a corporate gym‑membership discount.

Compensation & Perks

brighthush offers a competitive hourly wage ranging from $19.00 to $21.00, complemented by performance‑based bonuses and overtime eligibility. The total rewards package includes:

• Comprehensive medical, dental, and vision insurance for you and eligible dependents.
• 401(k) retirement plan with generous company match.
• Paid time off (PTO), paid parental leave, and a robust holiday calendar.
• Wellness benefits such as gym membership subsidies, virtual fitness classes, and mental‑health resources.
• Full coverage for obtaining a Property & Casualty license, including exam fees and study materials.
• Equity grant options for eligible full‑time employees, aligning your success with the company’s growth.
• Annual professional‑development stipend for courses, certifications, or conferences.
• Employee assistance program (EAP) offering confidential counseling and legal support.

How to Apply

If you are ready to make a tangible impact on the lives of millions of policyholders, we invite you to submit your application through brighthush’s careers portal. Please include a tailored resume, a cover letter that highlights your relevant experience, and any supporting documentation (e.g., language certifications or licensing proof).

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind—including race, religion, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, veteran status, disability, or genetic information—is strictly prohibited.

Accommodations for Applicants with Disabilities

If you require accommodations during the application or interview process, please contact us at [email protected]. We will work with you to ensure a fair and accessible hiring experience.

Location Eligibility

We are currently hiring full‑time salaried employees who reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada. Full‑time hourly employees must reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA. Unfortunately, we cannot accept applications from candidates residing outside these regions at this time.

Join brighthush and Transform the Future of Insurance

As a Remote Customer Support Specialist at brighthush, you will stand at the forefront of a technology‑driven revolution that is reshaping how people protect their most valuable assets. Your dedication to exceptional service will directly influence customer satisfaction, retention, and the overall success of our platform. If you are passionate about leveraging technology to simplify complex processes, thrive in a collaborative remote environment, and are eager to grow your career within a fast‑growing fintech leader, we want to hear from you.

Take the next step in your professional journey—apply today and help us build a brighter, more connected future for millions of customers worldwide.