[Remote] Demand Account Manager - Xsolla Ads & Rewards

Note: The job is a remote job and is open to candidates in USA. Xsolla is a global commerce company providing tools and services that help video game developers fund, distribute, market, and monetize their games. The Demand Account Manager will own strategic advertiser accounts on the Xsolla Offerwall, drive campaign performance and revenue growth, and build long-term partner relationships. The role also involves diagnosing complex campaign issues, providing data-driven recommendations, and collaborating with product, operations, and technical teams.

Responsibilities

• Own a portfolio of strategic advertiser and demand-side accounts running high-value user acquisition campaigns on the Xsolla Offerwall, serving as the senior point of contact for both day-to-day management and long-term strategic growth
• Drive revenue growth by identifying and closing upsell and expansion opportunities within existing accounts, and by leading the onboarding of new, high-priority demand partners aligned with Xsolla's publisher network
• Act as a trusted advisor to UA and monetization leadership at partner studios, providing senior-level guidance on budget allocation, creative strategy, targeting, and bid optimization within the Offerwall environment
• Serve as the escalation point for the most complex, ambiguous account issues — performance anomalies with no obvious cause, cross-functional breakdowns, or conflicts between partner expectations and platform capabilities — and drive them to resolution
• Approach every issue methodically: isolate variables, form and test hypotheses against the data, and distinguish root causes from surface-level symptoms before recommending a fix
• Monitor campaign performance closely, using KPIs such as CPI, CTR, ROAS, ARPDAU, and LTV to diagnose issues, surface insights, and recommend optimizations that improve outcomes for advertisers
• Anticipate risk before it materializes — using pattern recognition from past account issues to flag potential problems proactively and build safeguards into partner strategies
• Coach and support other account managers in developing a structured, diagnostic approach to partner problems, raising the problem-solving bar across the team
• Develop and present data-driven business reviews, campaign recaps, and growth roadmaps that translate performance metrics and problem resolutions into clear, executive-ready strategies for partners
• Collaborate cross-functionally with Xsolla's product, operations, and technical teams to relay partner feedback, resolve campaign blockers, and directly influence the product roadmap based on patterns observed across your account portfolio
• Stay current on trends in mobile user acquisition, rewarded advertising, and the broader AdTech landscape, and translate those trends into forward-looking recommendations for partners and internal stakeholders
• Manage multiple high-value accounts and competing priorities simultaneously, consistently delivering results in a fast-paced and evolving environment

Skills

• 5+ years in account management, sales, or business development within AdTech, mobile advertising, user acquisition, or a related performance marketing field, with a track record of managing strategic or high-value accounts
• Demonstrated history of growing advertiser accounts, exceeding revenue targets, and managing complex client relationships end-to-end, including through periods of ambiguity or account distress
• A structured, hypothesis-driven approach to ambiguity — able to break down a messy, undefined problem into testable pieces rather than waiting for someone else to define the issue
• Proven track record of resolving complex, cross-functional issues independently, with sound judgment on when to dig in personally versus when to mobilize the right internal stakeholders
• Genuine curiosity about "why" — treats every escalation or performance dip as a question to be answered with data, not just a ticket to be closed
• Resilience and resourcefulness when the first solution doesn't work; iterates quickly and knows how to course-correct without losing partner confidence
• Comfortable being the person others turn to when a problem doesn't have a clear owner or an obvious answer
• Comfortable working with performance data and KPIs including CPI, CPM, CPC, CTR, ROAS, ARPDAU, and LTV, using them not just to report performance but to drive root-cause diagnosis
• Able to diagnose campaign performance issues, interpret trends, and translate data into concrete, strategic recommendations for partners
• Proficient in tools such as Google Sheets, BI dashboards, and CRM platforms
• Deep understanding of mobile user acquisition strategies, rewarded advertising mechanics, and performance marketing models
• Strong familiarity with the gaming publisher and advertiser ecosystem, including how game studios approach UA spend, retention, and LTV optimization
• Exceptional written, verbal, and presentation skills; able to communicate campaign performance, strategic recommendations, and problem resolutions clearly to both technical and executive-level stakeholders
• Proven ability to work cross-functionally with product, operations, and technical teams to deliver for clients and drive issues to closure
• Skilled at building trust with partners and maintaining long-term relationships grounded in accountability, transparency, and results — especially when the news isn't good
• Proactive, entrepreneurial, and commercially oriented — takes full ownership of outcomes and thrives with minimal oversight
• Views obstacles as puzzles to be solved rather than blockers to be escalated
• Comfortable managing multiple high-stakes accounts and adapting to shifting priorities in a fast-moving environment
• Curious and growth-focused, with a genuine interest in the intersection of gaming and performance advertising, and a desire to mentor others
• Experience with offerwalls or rewarded ad networks strongly preferred

Benefits

• 100% company-paid medical, dental, and vision plans
• Unlimited Flexible Time Off
• A personalized career roadmap for each employee
• Training and educational opportunities
• A supportive environment prioritizing the physical, mental, and emotional well-being of employees and their families

Company Overview

Company H1B Sponsorship