Remote Diamond Pre-Consultation Specialist (GIA Graduate Gemologist)
About the role We’re looking for a warm, knowledgeable Graduate Gemologist to connect with our clients before they visit us. You’ll call clients ahead of their scheduled appointments to learn what they’re looking for in a diamond, so our in-store team can have the right stones ready the moment they walk in. This is a flexible, work-from-home position, ideal for someone who loves diamonds and talking with people.
What you’ll do
Call clients before their appointments to welcome them and confirm the visit
Ask about their diamond preferences: shape, carat size, color, clarity, and cut
Learn whether they’re interested in natural or lab-grown diamonds
Explain diamond quality factors in clear, friendly language and help clients understand their trade-offs
Take detailed notes and pass them to the in-store team so they can pull diamonds ahead of time
Flag special requests, such as specific certifications, fancy shapes, or hard-to-find stones
Follow up with clients who need to reschedule or have more questions
What you bring
GIA Graduate Gemologist (GG) diploma (required)
Strong knowledge of diamond grading and the 4Cs
Excellent people skills and a natural ease on the phone
A good listener who asks thoughtful questions and makes clients feel comfortable
Clear, organized note-taking and reliable follow-through
Comfortable working independently from home with a quiet space and dependable phone/internet
Diamond or jewelry retail experience is a plus
Why you’ll like it
Fully remote with flexible scheduling
Use your diamond expertise without being on a sales floor
Help clients find the right diamond for engagements, anniversaries, and other milestones
Pay: $23/hour Schedule: Part-time, approximately 20 hours per week, with flexible hours
To apply: Send your resume and a short note about why you love working with clients and tell us about your background in diamonds.
GIA Graduate Gemologist (GG) diploma required; strong diamond grading and 4Cs knowledge; excellent phone communication; reliable note-taking; independent work from home with quiet space and dependable phone/internet.
Key Responsibilities
- calling clients
- explaining diamond quality
- documenting preferences
Job Details
- Category: Sales
- Seniority: No Prior Experience Required
- Commitment: Part Time
- Workplace: Remote — United States
- Salary: USD 47,840 – 47,840 / year
- Languages: English
About Frank Darling
A female-founded fine jewelry brand focused on custom engagement rings, wedding bands, and fine jewelry with an emphasis on thoughtful design, transparency, and responsible sourcing. — Industry: Retail and Wholesale