[Remote] Digital Commerce Operations and Insights Analyst

Note: The job is a remote job and is open to candidates in USA. WD-40 Company is seeking a Digital Commerce Operations and Insights Analyst to support its e-commerce business, particularly Amazon.com and Amazon.ca. The role analyzes performance metrics, develops reporting and scorecards, provides actionable insights, and supports strategic planning, forecasting, launches, and operational improvements across sales, marketing, and other cross-functional teams.

Responsibilities

• Analyze account performance and develop monthly reporting on key KPIs (Amazon, Pure Play, etc.) with recommendations including sell-through, forecast, financial impacts, competitive analysis, promotional performance analysis and trend identification to achieve the strategic plan
• Collaborate with leaders in the development, communication and implementation of the U.S. Strategic vision, goals, and plans to achieve EBITDA and sales goals
• Deliver strategic, analytical, e-commerce-focused insights across multiple sources of data to independently define the broad overarching opportunities that translate into the maintenance, activation, and execution of e-commerce 18-month, and 3- to 5-year plans and strategies
• Lead the development of e-commerce business performance scorecards with actionable insights and ad hoc analysis to educate and influence key business stakeholders across the organization and optimize investment and e-commerce growth
• Establish e-commerce KPIs for monthly reporting and data analysis, including monitoring competitive activity
• Analyze vendor portal and 3rd party tech data for the purposes of planning, forecasting, budgeting, financial impact, and trend identification
• Work closely with cross-functional teams to be the expert on WD-40 item configurations, item changes, UPC revisions, and product dimensions
• Apply operational precision and leverage analytics to make sound, data-driven decisions, and fact-based recommendations to the Amazon and pure play Sales Team
• Develop and communicate to the company and customer on an agreed cadence, identifying pure play customer and WD-40 forecast accuracy, solves for in-stock challenges, chargeback violations, ordering accuracy, and recommend tactics to put in place to eliminate issues
• Collaborate with the Marketing Team and Sales Team to identify the projected volume of proposed new items and establish priority ranking
• Track new launches from inbound PO to site enablement, monitor sales, and make forecast recommendations as necessary

Skills

• Bachelor's degree in business, with an emphasis in data analytics, marketing, Computer Science, or related field required
• 5-7 years of successful sales and marketing analytics, in CPG or Agency side relevant to e-Retail/CPG
• 3+ years of experience providing strategic thought leadership related to e-commerce in translating data concepts to related stakeholders in the business
• Demonstrated experience working with cross-functional teams such as marketing and sales
• Strong and comprehensive analytical and data interpretation skills and experience (syndicated point-of-sale and internal account-specific consumption data)
• Experience working with Amazon highly preferred

Benefits

• Flexible fully remote work from a home office
• Learning-based culture that supports the growth and development of all tribe members
• Life-enhancing health, wellness, and financial programs
• Profit sharing
• Annual cash incentive rewards
• Tuition reimbursement
• 401K match
• Short-day Fridays
• Vacation time
• Paid holidays
• An additional paid week off between Christmas and the new year

Company Overview

• WD-40 Company is a manufacturer and distributor of household chemical products. It was founded in 1953, and is headquartered in San Diego, California, USA, with a workforce of 501-1000 employees. Its website is https://www.wd40company.com/.

Company H1B Sponsorship

• WD-40 Company has a track record of offering H1B sponsorships, with 2 in 2026, 1 in 2025, 2 in 2023, 1 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.