[Remote] Digital Content and Marketing Coordinator

Note: The job is a remote job and is open to candidates in USA. The International Rescue Committee (IRC) seeks a Digital Content and Marketing Coordinator to support the Washington Immigrant Information Center. The role develops, manages, and shares accurate client-facing information, manages social media content and digital campaigns, and uses audience feedback and performance metrics to improve communication.

Responsibilities

• Ensure content is accurate, complete, easy to understand and engaging
• Collaborate on, edit written and multimedia content built by Washington Immigrant Information Center team
• Define, implement, and monitor digital advertising campaigns – both paid and organic
• Publish relevant and appropriate content on the Washington Immigrant Information Center  digital platforms
• Monitor traffic and other feedback emanating from Washington Immigrant Information Center  platform
• Contribute to the communication strategy in collaboration with the Information & Referral Services Manager
• Use the translation-management software and other tools to prepare content for publication
• Continuously ensure that the editorial content is up to date
• Review and track metrics to adapt messaging and resources, based on the engagement of users and the feedback provided by those who visit our website and social media sites
• Continuously monitor web and social media performance indicators, review, and track metrics within Zendesk, flag criticalities, and propose improvements to the communication and marketing strategy
• Work with Information Technology team to resolve technical issues across platforms
• Contribute to drafting reports on Washington Immigrant Information Center  content
• Coordinate with Digital Content Creator to develop social media posts, captions, graphics, and overall dissemination schedule
• Manage article workflow, including drafting initial copy, coordinating with legal team as needed, working with external translation vendor, and organizing translations on Box and in Monday.com
• Provide technical guidance for clear and accessible information provision to Specialists
• Manage content calendar in Monday.com

Skills

• BA/BS or equivalent experience in multimedia journalism, digital communications, or relevant field
• Minimum 2+ years of reporting, writing, or editing experience
• Minimum 2+ years of digital content management experience, including for online platforms and social media
• Knowledge of SEO best practices and experience using CMS
• Exceptional writing, editing, and proofreading skills with a keen eye for detail
• Excellent communication and collaboration skills
• Strong interpersonal skills and high emotional intelligence
• Ability to work independently with remote management
• Fluency in English required
• Demonstrated ability to work cross-culturally with empathy, humility, and confidentiality
• Knowledge of graphic design software (Canva or Adobe Products)
• Knowledge of immigration and refugee issues; previous work experience in the immigration field desired
• Project management experience preferred

Benefits

• Fully remote / primarily remote-based work arrangement
• 10 paid sick leave
• 10 U.S. holidays
• 20-25 generous paid time off based on role and tenure
• Medical insurance starting at $163/month
• Dental insurance starting at $6.50/month
• Vision insurance starting at $5/month
• Flexible spending accounts for healthcare, dependent care, and commuter expenses
• 403(b) retirement savings plan with employer match and immediate vesting
• Non-elective employer contribution based on age and years of service, with 3-year vesting
• Disability and life insurance
• Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families

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