[Remote] Digital Product Implementation Manager

Note: The job is a remote job and is open to candidates in USA. CVS Health is a healthcare company focused on creating connected, convenient, and compassionate health experiences. The Digital Product Implementation Manager leads end-to-end customer implementations of digital technology solutions, including SSO and API integrations, while managing requirements, stakeholders, risks, and delivery. The role also provides technical guidance, improves implementation processes, and uses data and analytics to inform decisions.

Responsibilities

• Independently lead the end-to-end customer implementation of digital technology solutions, including SSO and API integrations
• Own requirements gathering, documentation, and communication of digital solutions to business partners, supporting teams, and the customer
• Collaborate with internal and external stakeholders to understand needs and define project scope
• Effectively communicate, influence, and translate customer needs into solutions that deliver value while aligning with Aetna’s strategic vision
• Communicate project risks, blockers, progress, and delivery impacts, including in customer-facing discussions when needed
• Provide business and technical guidance and expertise throughout the implementation process, proactively troubleshoot issues, and help ensure the customer’s digital needs are implemented effectively and securely
• Identify and support process improvement opportunities that increase delivery efficiency, consistency, and scalability across implementations
• Partner across teams to surface recurring delivery friction and recommend practical improvements to processes, tools, and ways of working
• Leverage data and analytics to strategically inform discussions

Skills

• 5+ years of experience in digital strategy and/or digital delivery
• 5+ years leading cross-functional team0 and managing projects from discovery through implementation, delivery, and support
• 5+ years of experience working with and presenting to customers and/or executives
• 5+ years of experience in healthcare
• Up to 10% travel annually
• Bachelors degree or equivalent work experience
• Ability to work collaboratively in a fast-paced, dynamic environment
• Strong critical thinking and problem-solving skills
• Demonstrated relationship management skills and the ability to quickly build and maintain credible relationships across varying levels of the organization
• Previous experience in agile product development
• Proven experience designing new processes and leading change adoption efforts that deliver measurable business outcomes
• Proven experience influencing and aligning cross-functional teams around shared goals, within a highly matrixed environment. Strong negotiation, analytical, and project coordination skills
• Able to balance the ideal state with doing what it takes to deliver on goals in the immediate term
• Excel at time management and able to manage multiple priorities autonomously
• Highly organized and detail oriented
• Superior written and verbal communication skills, with a keen eye for detail

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above

Company Overview

Company H1B Sponsorship