[Remote] Digital Product Manager

Note: The job is a remote job and is open to candidates in USA. eTeam lists a Digital Product Manager role focused on the withdrawal experience. The role owns product strategy and backlog priorities, improves customer journeys using research and performance data, and explores AI and automation while maintaining compliance and customer trust.

Responsibilities

• Gather requirements across multiple product development teams and stakeholders to determine overall priority for development
• Maintain and prioritize the product backlog for the withdrawal experience
• Design and implement key solutions in support of the Experience Product roadmap, including opportunities to leverage AI and automation
• Identify customer needs, create experience maps, and define requirements (stories) to maximize adoption and usage
• Drive measurable improvements in withdrawal completion rates, straight-through processing, digital initiation rates, and customer effort scores
• Ensure seamless integration across digital and operational/service touchpoints
• Collaborate with all Experience Product teams, Technology teams, and non-technology partners to ensure design and product architecture standards are aligned and implemented
• Partner with client services business, designers, content strategists, engineers, research, analytics, operations, legal, risk, compliance, and fraud teams to deliver cohesive solutions
• Analyze key performance indicators (KPIs) to evaluate impact and effectiveness of solutions
• Establish success metrics and analytics frameworks to measure experience performance
• Leverage customer research, behavioral data, and market insights to inform product decisions
• Continuously test, learn, and iterate based on quantitative and qualitative feedback
• Make evidence-based recommendations to leadership on investment priorities and trade-offs
• Foster innovation, collaboration, and leverage new technologies including artificial intelligence to build customer experience brand through internal and external initiatives
• Develop and articulate a clear point of view on how AI can transform the withdrawal experience while maintaining compliance and building customer trust
• Explore opportunities for intelligent automation, natural language processing, machine learning-based predictions, and other AI applications that reduce friction and improve outcomes

Skills

• 5+ years of product management experience owning customer-facing digital experiences with demonstrated ability to manage product lifecycles and deliver business results
• Experience working with AI-powered products or features, with a developed perspective on how artificial intelligence can enhance customer experience while managing risks and maintaining trust
• Experience understanding and addressing customer needs through direct engagement, research, and feedback analysis
• Proven ability to work effectively across cross-functional teams including design, engineering, operations, and compliance to deliver cohesive solutions
• Proven ability to design and implement key solutions in support of product roadmaps
• Substantial experience designing, implementing, or managing AI-powered products or features such as intelligent automation, conversational AI, machine learning models, natural language processing, or predictive analytics
• Financial Services & Retirement Industry Knowledge
• Experience in financial services, particularly with account withdrawals, disbursements, or money movement products
• Proficiency with analytics tools and customer research methodologies to identify friction points
• Demonstrated ability to foster innovation and champion measurable, impactful change
• Experience leveraging emerging technologies to enhance customer experience
• Track record of building competitive customer experience capabilities

Benefits

• Remote work

Company Overview

Company H1B Sponsorship