[Remote] Direct Sales Program Manager

Note: The job is a remote job and is open to candidates in USA. Vyve Broadband is hiring a Direct Sales Program Manager to coordinate and improve programs supporting its Direct Sales Channel. The role manages program execution, partner support, performance analytics, cross-functional coordination, process improvement, escalations, and program compliance.

Responsibilities

• Coordinate the planning, implementation, and ongoing management of Direct Sales programs and initiatives
• Support D2D, D2D resellers, MDU, EMA/NEMA, and other customer acquisition programs within the Direct Sales Channel
• Develop and maintain program documentation, processes, workflows, timelines, and performance tracking
• Coordinate program launches and market deployments with internal departments and external partners
• Monitor program execution and identify operational gaps, risks, dependencies, and opportunities for improvement
• Support the Director of Direct Sales with strategic initiatives designed to expand and strengthen the Direct Sales Channel
• Maintain visibility into program priorities, deliverables, progress, and outstanding action items
• Support the operational management of reseller and referral partner programs
• Coordinate reseller onboarding, market launches, training requirements, system access, and ongoing program support
• Facilitate regular partner business reviews and assist with performance reporting and follow-up action items
• Monitor partner sales activity, connects, cancellations, sales quality, ARPU, and other applicable program metrics
• Coordinate reseller needs and operational requirements with internal stakeholders
• Help identify program opportunities that support additional market penetration and customer acquisition
• Develop and maintain reporting used to measure Direct Sales program performance
• Track sales activity, connects, cancellations, conversion, ARPU, productivity, and other key performance indicators
• Analyze program results and identify trends, opportunities, and areas requiring additional attention
• Assist with sales forecasting, market planning, deployment planning, and performance reporting
• Prepare program updates, executive summaries, business reviews, and recommendations for Direct Sales leadership
• Maintain accurate program documentation and reporting to support business decisions
• Coordinate Direct Sales activities associated with MDU, EMA, and NEMA programs and agreements
• Track properties, opportunities, program requirements, deployment status, sales activity, and results
• Coordinate with internal stakeholders to support successful program implementation and ongoing execution
• Identify operational barriers affecting customer acquisition within participating properties or programs
• Support initiatives designed to increase penetration and customer acquisition within existing programs and properties
• Serve as a liaison between Direct Sales and internal departments supporting sales execution
• Coordinate with Operations, Marketing, Construction, Customer Care, Finance, and other stakeholders on program requirements and deliverables
• Facilitate communication and follow-up on issues affecting Direct Sales programs, reseller partners, field representatives, or customers
• Coordinate market readiness activities and help ensure sales programs are aligned with operational capabilities
• Maintain clear accountability for program action items, dependencies, and deliverables
• Evaluate Direct Sales workflows and recommend opportunities to improve efficiency, scalability, and consistency
• Develop and maintain standard operating procedures, program guidelines, job aids, and other operational documentation
• Support improvements to order processes, reporting, reseller workflows, market launches, and customer experience
• Help establish standardized processes and controls across Direct Sales programs
• Partner with internal stakeholders to implement process changes and monitor results
• Identify recurring operational issues and coordinate sustainable solutions rather than relying solely on individual issue resolution
• Coordinate complex customer, reseller, and program-related escalations requiring cross-functional involvement
• Ensure appropriate stakeholders are engaged and action items are clearly documented and tracked through resolution
• Identify recurring escalation trends and recommend process improvements that address root causes
• Maintain communication with appropriate stakeholders throughout the resolution process
• Support adherence to established Direct Sales policies, processes, contractual requirements, and sales quality standards
• Assist with monitoring program compliance and identifying areas requiring corrective action or process improvement
• Maintain program documentation and records necessary to support consistent execution
• Partner with appropriate stakeholders to address compliance, sales quality, and process concerns

Skills

• Bachelor's degree in Business, Sales, Marketing, Operations, Project Management, or a related field, or equivalent professional experience
• 2+ years of experience in program management, Direct sales operations, channel management, business operations, telecommunications, or a related field
• Demonstrated ability to coordinate multiple initiatives involving cross-functional stakeholders
• Strong analytical, organizational, and reporting capabilities
• Ability to translate business objectives into structured plans, processes, and measurable deliverables
• Excellent written and verbal communication, presentation, and relationship-management skills
• Experience coordinating issue resolution across multiple departments
• Strong attention to detail with the ability to manage competing priorities
• Proficiency with Microsoft Office Suite, CRM platforms, and business/sales reporting tools
• Bilingual
• Experience supporting reseller, channel, referral, or indirect sales programs
• Customer Service, Customer Experience, and Quality Control
• Telecommunications, broadband, cable, or related industry experience
• Experience supporting Door-to-Door sales programs
• Experience with MDU, EMA, NEMA, or property-based sales programs
• Experience developing operational processes, program documentation, reporting, dashboards, or standard operating procedures
• Experience coordinating geographically dispersed sales programs or market launches

Benefits

• Performance-based commission/incentive (target OTE: TBD)
• Remote work location; work across remote, office, and field environments

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