[Remote] Director, Customer Success

Note: The job is a remote job and is open to candidates in USA. Neara is hiring a Director, Customer Success to lead strategic customer engagements with electric utilities across the United States. The role manages a team delivering enterprise software deployments, advises utility executives, and drives adoption and measurable business outcomes throughout the customer lifecycle.

Responsibilities

• Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers, serving as the executive escalation point and trusted advisor
• Lead, coach, and support a high-performing team of 4-5 direct reports (Customer Value Architects and Forward Deployed Engineers), driving delivery excellence, professional development, and resource allocation across your accounts
• Partner with utility leaders to define ROI frameworks, map new digital twin workflows to their existing processes, and ensure widespread software adoption across complex customer organizations
• Oversee the execution of complex technical workstreams, including data integration, custom scripting, and platform configuration, ensuring projects remain on schedule, within scope, and aligned with client strategic goals
• Work closely with Neara’s Sales, Product, and Engineering teams to feed customer insights back into our product roadmap, mitigate implementation risks, and identify commercial expansion opportunities
• Establish effective project governance frameworks and maintain structured communication cadences with utility executives, project sponsors, and steering committees

Skills

• Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery
• Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives
• A background in Engineering, Computer Science, or a quantitative field
• Demonstrated ability to manage, mentor, and elevate technical individual contributors (engineers, solutions architects, consultants) in customer-facing environments
• Exceptional communication skills with a track record of building consensus, navigating internal teams, and managing relationships across complex utility organizational structures
• Practical familiarity with tools like Python or SQL is a strong plus, enabling you to effectively guide technical teams and work with complex software
• Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets is ideal

Benefits

• Offers Equity
• Direct access to company leadership, product builders, and domain experts

Company Overview

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