[Remote] Director, Operations

Note: The job is a remote job and is open to candidates in USA. Centene Corporation is hiring a Director, Operations to lead operational strategies and process improvements across shared services supporting product growth, implementation, and performance. The role coordinates cross-functional alignment, manages day-to-day issues for the Duals Integration Office, and drives compliant, accurate, and scalable product operations.

Responsibilities

• Serve as a primary operational liaison between product leadership, shared services, and corporate partners to ensure alignment, timely decision‑making, and issue resolution across enterprise and market operations
• Partner with shared services, market leaders, and product teams to define operational strategies, annual objectives, KPIs, and standardized operating procedures that support scalable execution
• Support enterprise due diligence, integration planning, and operational readiness activities for product expansions
• Monitor enterprise and market operational performance, identifying gaps, risks, and opportunities to optimize operations supporting assigned product
• Evaluate operational performance using KPIs and ensure cost effective programs are developed and maintained throughout the business unit
• Identify operational efficiencies and develop “best practice” workflows, process improvements, policies and procedures
• Provide operational input into the development of new products and markets
• Utilize corporate and industry standard management tools and techniques to effectively oversee projects; collaborate with stakeholders to identify resources, resolve issues, and mitigate risks
• Coordinate cross-functional meetings with various functional areas to meet overall stakeholder expectations and business unit objectives
• Provide functional and technical expertise across business units and technical areas
• Performs other duties as assigned
• Complies with all policies and standards

Skills

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
• Bachelor's Degree in Finance, Accounting or related field or equivalent work experience required
• 6+ years experience in assigned products (Medicare or Duals) managed care operations with emphasis on optimizing operational effectiveness, government contracting and/or regulatory compliance required
• Experience in operational areas such as Claims, Configuration, Enrollment is highly preferred
• Master's Degree in a related field preferred
• Experience with project management, administration or operations in the Healthcare industry preferred

Benefits

• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• A flexible approach to work with remote, hybrid, field or office work schedules
• Total compensation may also include additional forms of incentives; benefits may be subject to program eligibility.

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