[Remote] Director, Operations

Note: The job is a remote job and is open to candidates in USA. Behavioral Health Practice Services LLC, operating as LifeStance Health, is hiring a Director of Operations to oversee day-to-day operations across a designated region, including existing and newly acquired practices. The role leads operational support, monitors regional financial performance, and standardizes processes to improve service quality and efficiency.

Responsibilities

• Responsible for supporting a platform of practices and managing field employees and supported practices
• Provide outstanding leadership for a geographically dispersed team, recruit key hires, and implement training and cross training to strengthen service offerings
• Responsible for developing a high level of excellence with the administrative and operations staff of supported practices
• Drive a strong culture and environment that will support and enable all team members to be successful. Foster accountability, teamwork and mutual trust and respect for all team members through mentoring and coaching activities
• Work with team members to ensure that patients of supported practices are highly satisfied with their experiences
• Monitor regional KPIs and develop action plans when needed; Responsible for regional P&L outputs
• Regional Revenue cycle management
• Coordinate monthly meetings and ongoing training for staff
• Troubleshoot and triage potential issues to identify root cause
• Work collaboratively in partnership within LifeStance leadership to contribute to process improvements, tools or resources to enhance the customer and patient experience
• Other duties as assigned

Skills

• Excellent presentation skills
• An ability to respond rapidly to concerns or questions driving key performance factors
• Bachelor's degree
• 7+ years of operational management within a healthcare setting
• Knowledge and experience with clinical operations
• Knowledge of clinical information systems such as EMR, MAR, PACS, Registration, OE, CPOE, etc
• Ability to learn new technology while gaining proficiency in several EMR/EHRs; gain proficiency in new technologies. From cloud everything, non-Microsoft work environment to implementations using FHIR & API
• Exceptional client engagement
• Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• AD&D insurance
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• 401k retirement savings with employer match
• Paid parental leave
• Paid time off
• Holiday pay
• Employee Assistance Program
• Additional annual bonus potential
• Long-term incentive program
• Remote work

Company Overview

Company H1B Sponsorship