[Remote] Director, Strategic Accounts (Flex location)

Note: The job is a remote job and is open to candidates in USA. UPS is hiring a Strategic Accounts Director to own the strategy and direction of strategic partnerships. The role manages high-value customer relationships, resolves issues, creates customer value, monitors account performance, and drives retention, renewals, and sales growth.

Responsibilities

• Issue Management – Act as the primary contact for accounts, coordinate with sales and support teams, and resolve critical issues in collaboration with UPS operations
• Value Creation & Strategic Engagement – Conduct business reviews, assess client needs, develop tailored success plans, and drive adoption to maximize ROI
• Analytics & Reporting – Monitor customer metrics, update retention data, and leverage insights to prevent churn and optimize renewals using tools like UPS DRIVE and PredictIQ. Oversees preparation of key performance indicators for presentation to customers to ensure periodic reviews to highlight successes and quantified value
• Strategic Sales Growth – Identify and cultivate upsell and cross-sell opportunities, develop customized proposals, and transition high-value opportunities to the Business Development group
• Strategic Partnership Management – Oversee and nurture relationships with large, high-value customers, acting as a trusted advisor, driving long-term success, and ensuring seamless collaboration across internal teams

Skills

• Anticipates industry, financial, and global trends impacting UPS and customers' organizations; identifies strategic recommendations based on anticipated trends; uses detailed understanding of customers' functions, structures, and business models to make supply chain recommendations
• Helps define and create specific documented account strategies; evaluates key financial indicators to establish account strategies; leverages sales and service resources to meet basic customer needs; recognizes overlap between customer needs and external industry trend
• Enterprise-level experience, managing clients across multiple business units and geographies
• Proven ability to conduct high-level business reviews and engage executive audiences
• Strong relationship management, communication, and negotiation skills
• Extensive experience in customer relationship management and success metrics
• Demonstrates a detailed understanding of competitor's strategies and offerings; collects, analyzes, and interprets competitive information; identifies areas whereUPS is at a competitive disadvantage and suggests ideas for improving its competitive position
• Bachelor's degree in supply chain, business, or related field
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• MBA or industry certification preferred

Benefits

• Eligible for the sales incentive plan, subject to applicable eligibility requirements; incentives are not guaranteed and are dependent upon individual and/or company performance.
• Annual management incentive plan, subject to applicable eligibility requirements; incentives are not guaranteed and are dependent upon individual and/or company performance.
• Medical/prescription drug coverage
• Dental & Vision Benefits
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• Educational Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick/Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program

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